Washington University Information Technology provides help through many methods, including How-To resources, troubleshooting articles in our Knowledge Base (requires WUSTL Key login), and contacting the IT support group assigned to your area.
Support
WashU IT Support: Our expert staff consists of trained Information Technology personnel and competent student technicians. If we cannot answer your question, we will route you to the appropriate department or person.
phone: (314) 933-3333 | email: ithelp@wustl.edu | web: ServiceNow
Workday Website | (314) 935-WDAY (9329)
Meet Our Staff | What Happens When You Contact IT for Support
Specialized Support
Knowledge Base
Our knowledge base contains thousands of articles containing troubleshooting guidance for common IT issues. Search key terms related to your problem to find solutions.
How To
Make the most of offerings and services from WashU Information Technology. WashU IT offers direction in the form of guides, FAQs and videos to help you work more efficiently.
Accessing Network Files From Off Campus
Learn how to access network files from off campus.
Atlassian
WashU provides project management and collaborative tools through a suite of products, via Atlassian.
Box
WUSTL Box allows you to easily share and collaborate across the WashU campus, across the country, and around the world with a few simple clicks.
Box: Appropriate Use Guidelines
WashU and Box.net have partnered to provide service that meets common higher education security and regulatory requirements.
Box Apps
WUSTL Box can be greatly enhanced through the use of various Box Apps.
Box Drive
A tool that lets Washington University users access all Box content on their laptop or desktop computer without having to “sync” all of the data down to their computer.