There is no longer a need to visit the Apple store to talk to a genius. We can send one to you. Having the right people to meet our campus needs, and other measures taken during the last several years have led to an evolution in the support we deliver. A statement I used to […]
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WashU IT welcomes Melissa Schicker, Administrative Coordinator
It is with great excitement that WashU IT welcomes Melissa Schicker as their new Administrative Coordinator. As the new IT team member, she will assume the responsibilities of Carol Coplin, who retired from the WashU IT team this fall. Melissa has worked in various departments around WashU campuses before joining IT. Melissa begins her career […]
Craig Hager awarded as WashU IT partners with University Public Safety
For his assistance in resolving major incidents with University Public Safety in August and September 2022, Chief of Police Angela Coonce awarded Craig Hager two Awards of Excellence accommodations. On August 24th, Washington University Police Department (WUPD) officers were unable to communicate via WUPD radios due to public safety radio interference. It was discovered that […]
October 26th: Vender Engagement – Forecasting and Modeling
Do you engage with vendors as part of your job? Would you like the chance to develop stronger communication skills and specific techniques for more effectively working with them? Join us on October 26th from 2:00 PM to 3:00 PM CT for ClearEdge’s Forecasting and Modeling Training! Enterprise Software sales teams employ three simple tactics […]
What’s Happening in EUS: The Service Desk focuses on Foundational Excellence
Submitted by Lisa Jordan With the goal of enhancing the customer experience, the WashU IT Service Desk team is focused on sharpening foundational skills within ticketing, phone calls, teamwork, and communication. What we are doing: ServiceNow – ensure consistent ticketing and trusted outcomes with the use of ticket templates, using the action / outcome format […]
ONE.WUSTL Has New User Interface
WashU IT has launched a new user interface for the ONE.WUSTL single-sign-on portal. With more than 250 tasks available, the portal gives the WashU community a quick and easy shortcut to services and systems such as WebSTAC, Canvas, Workday, Box, Outlook, and more from a single source, eliminating the time spent searching through browser bookmarks or attempting to […]
ONE.WUSTL Webinar: A New Way to Experience WashU Services and Systems
Submitted by Tahnee Alves Ayala Pereira WashU IT is launching a new user interface for ONE.WUSTL, a portal that gives the university community a quick and easy shortcut to access hundreds of services and systems. Join the WashU IT OCM team for a “ONE.WUSTL: Search, Click, Done!” webinar session this September and find out how […]
Meet the WashU IT Team: September 2022
WashU IT has added some new faces around the office! As the department grows and expands, “Meet the WashU IT Team” will be an ongoing monthly feature. August 2022 Leanne Carver – Business Analyst IV Alyssa Todd – Business Analyst III Jody Kovachevich – Business Analyst III Gunnar Smith – Applications Developer I Melinda Nadler […]
Hibernate, Sleep, or Shut Down. What Should I Use?
Should I hibernate, sleep, or shut down my computer? Whether you are concerned about efficiency, your device’s health, or energy consumption, this is something most of us have wondered before. Perhaps you have even consulted with multiple professionals and received mixed feedback on what is best. While each of these power-down options appears to shut […]
WashU IT: Employee Promotion List (2022)
Join WashU IT in celebrating many of the staff accomplishments this year. View the list below to see promotions in your area since January 1st, 2022. January 2022 Bill Corcoran – Systems Engineer IIIKeith Dandurand – Systems Engineer IIIDavid Leisure – Director Technical ServicesShin Leong – Infrastructure ArchitectKevin Lin – Applications Developer IICatherine Morie – […]