Please remember to submit your Planview timesheet by noon today. Did You Know? You can pin timesheet tasks so they appear on future timesheets. This allows you to save time by not having to add frequently used tasks each week. Managers’ Corner Have your new hires and re-hires not been added to Planview by their hire date? Once HR is informed of candidate selection, […]
Please remember to submit your Planview timesheet by noon today. Did You Know? You can get a snapshot of all the actions taken and notes on a submitted timesheet by selecting Actions > View History. The following are the events that are captured in the View History window: In Progress – User added time entries Submission – User submitted the […]
Time Submission Leaderboard The following department achieved over 93% for submitting timesheets on time last week. Enterprise Data Management – 100% IT OCIO – 100% Research Infrastructure Services – 95% End User Services – 94% The following department achieved over 93% for approving timesheets on time last week. Enterprise Data Management – 100% Information Security Office – 100% IT Administration – 100% IT OCIO – 100% Research Infrastructure Services – 95% Nice job and thank you! Have Questions? Contact us […]
ITIL v4 Foundation Training We recently sent a survey to WashU IT employees who have not completed the ITIL v4 Foundation training to assist us with aligning our future training offerings with employees’ availability. Once a schedule is determined, we will send an update to resource managers and email the employees who have not completed […]
Submitted by Lisa Jordan Greg Winkeler was recently promoted to a newly created position as the Service Desk Technical Lead. In Greg’s new role, he will focus a large amount of his time to coaching, training, consistency, and ongoing development of technicians at the Service Desk. Knowledge Management, Change Advisory Process, and collaboration are also […]
Please remember to submit your Planview timesheet by noon today. Mobile Time Entry Training The Planview Mobile Time Entry training video is now available in Learn@Work. This five minute video reviews how to locate the timesheet guidelines, change preferences, and submit your timesheet on a mobile device. Managers’ Corner Please remember to inform your alternate timesheet approvers when […]
On February 5, 2021, Washington University Information Technology launched the Problem Management module in the ServiceNow for IT support and services (wustl.service-now.com). The Problem Management module manages the lifecycle of problems (the cause or potential cause of one or more incidents), focusing on finding permanent solutions. ServiceNow general users are not affected by this change. ITIL […]
Box is the cloud-based storage solution that allows you to share files with people inside and outside of Washington University. WashU and Box.net have partnered to provide service that meets common higher education security and regulatory requirements. All current WashU IT users have access to the Box platform. WashU IT encourages users to back-up and transfer […]
Planview Submission and Approval dates for reporting the week of January 10 to January 16 have been adjusted as shown below to accommodate for the MLK Holiday. Time Sheet for Week of 1/10 – 1/16 Staff Submission Date Tuesday, Jan. 19 Resource ManagerApproval Date Wednesday, Jan. 20 Please keep these deadlines in mind and make arrangements in […]
The Major Incident process is engaged when we experience a technical outage and need to communicate status and impact with stakeholders and end users. When someone contacts the Service Desk/Command Center to start a Major Incident, we create a Teams channel dedicated to discussing that Major Incident and open an audio conference bridge. The 2021 […]