Submitted by Lisa Jordan
Greg Winkeler was recently promoted to a newly created position as the Service Desk Technical Lead. In Greg’s new role, he will focus a large amount of his time to coaching, training, consistency, and ongoing development of technicians at the Service Desk. Knowledge Management, Change Advisory Process, and collaboration are also part of his responsibilities.
Greg has been with WashU for five years. He started his career with the Solutions Center as a Technical Support Analyst. When the Solutions Center was rolled into WUIT, Greg became a Technical Support Specialist at the WUIT Service Desk. A short time later he was promoted as the first Service Desk Sr. Technical Support Specialist. While in his role as a Sr. Tech, Greg showed time and time again his dedication to the team, his willingness to go above and beyond and help anyone any time, and his never-ending will to grow and learn. Greg’s vast knowledge of both legacy and current process as well as his deep-seated technical ability make him the perfect candidate for this new role at the Service Desk.