Please join WashU IT in welcoming two new staff members, both bringing a commitment to service and a wealth of experience to the team. John Laverdure, our new IT Program Manager for the Portfolio and Project Management Office, served in the military, and comes to WashU after professional stints at IBM, KPMG, and Ameren. His […]
Category: IT Staff News
What is IT Asset Management (ITAM)?
Pulled directly, and adapted from, techtarget.com/searchcio/definition/IT-asset-management-information-technology-asset-management December is IT Asset Management (ITAM) Awareness Month! Along with the IT Asset Management Program moving into full swing, it’s a great time to learn more about what ITAM is and why it’s so important. IT asset management (ITAM) is a set of business practices that combines financial, inventory […]
100 Neediest Cases
Submitted by Sarah Grantham Tis the season for giving Join in the WashU IT Holiday Gift Drive for the 100 Neediest Cases and Epworth! As you may have heard, we are committing to providing a little holiday cheer to four (4) families from the 100 Neediest Cases and 22 youth from the Transitional Living Program […]
“A Note from the Director of Danforth Deskside:” David Leisure – IT Service Delivery Owner, WashU Danforth Campus
There is no longer a need to visit the Apple store to talk to a genius. We can send one to you. Having the right people to meet our campus needs, and other measures taken during the last several years have led to an evolution in the support we deliver. A statement I used to […]
Enterprise Applications (EA): Accomplishments – October 2022
Submitted by Ramalakshmi Gopalakrishnan Domain Project Title Project Summary Project Team Implementation Date Student EA-T3- EA-9191 – Student Affairs: Presence.io WUGO Replacement – EMS Integration The integration between WUGO and EMS sends Student Group membership information from Presence, the new vendor for the Washington University Group Organizer (WUGO) system, and EMS (Reserve-A-Space) the main room […]
WashU IT welcomes Melissa Schicker, Administrative Coordinator
It is with great excitement that WashU IT welcomes Melissa Schicker as their new Administrative Coordinator. As the new IT team member, she will assume the responsibilities of Carol Coplin, who retired from the WashU IT team this fall. Melissa has worked in various departments around WashU campuses before joining IT. Melissa begins her career […]
November 2: Changes when calling the Service Desk, Workday Support Line, Systems and Procedures, and Campus Operator
WashU IT is implementing a new phone system for some support groups on November 2, 2022, at 8 p.m. CST. There is no outage expected during the implementation. The new phone system, Five9, allows us to implement features that are beneficial to our customers. When you call the Service Desk (314-933-3333), Workday Support Line (314-935-WDAY), Systems and Procedures […]
ONE.WUSTL Has New User Interface
WashU IT has launched a new user interface for the ONE.WUSTL single-sign-on portal. With more than 250 tasks available, the portal gives the WashU community a quick and easy shortcut to services and systems such as WebSTAC, Canvas, Workday, Box, Outlook, and more from a single source, eliminating the time spent searching through browser bookmarks or attempting to […]
ONE.WUSTL Webinar: A New Way to Experience WashU Services and Systems
Submitted by Tahnee Alves Ayala Pereira WashU IT is launching a new user interface for ONE.WUSTL, a portal that gives the university community a quick and easy shortcut to access hundreds of services and systems. Join the WashU IT OCM team for a “ONE.WUSTL: Search, Click, Done!” webinar session this September and find out how […]
At-a-Glance Team Documents
Additional team-focused IT at-a-glance documents are here. They’re an introduction for new and existing IT staff who want to learn about WashU IT, quick references about services each team provides, background about how to request work, information about team leadership, and how to view active work different teams have on their docket. This content will […]