Shared IT Services (SITS) continues to innovate amid the struggles of the COVID-19 pandemic. The COVID-19 order to limit on-campus operations and embrace social distancing meant transitioning much of the WashU workforce to work from home. This change created logistical and technical challenges for the team. For migrated departments, WashU IT was able to deploy […]
Category: IT Staff News
Introducing the WashU IT Metrics website
Washington University Information Technology is pleased to announce the release of the WashU IT Metrics website. This password protected site (Wustl Key username and password) contains metrics from multiple areas including, but not limited to: VPN and Internet connection bandwidth; customer service survey responses; Zoom usage; HRMS and AIS availability and login times; Research Compute […]
June 16 – ITIL v4 Foundation Training Reminder
As a reminder, WashU IT staff will attend IT Service Management training to improve our service delivery. Contractors/Student Workers Contractors and student workers should watch the 40-minute LinkedIn Learning ITIL Foundation 4 First Look video. Employees Employees are required to complete a 2-day ITIL v4 Foundation course and then take the WashU IT-funded certification exam. […]
June 1: New ServiceNow Launched
On June 1, the new ServiceNow for IT support & services launched. Visit wustl.service-now.com to request IT services or equipment, search for IT solutions, and report IT issues. Please note the following will remain in the legacy instance of ServiceNow at wusm.service-now.com: WUSM Facilities requests Shared Business Services Hub requests HR Benefits for internal work management Brown School […]
June 1: ServiceNow for IT Support & Services Launched
On June 1, the new ServiceNow for IT support & services launched. Visit wustl.service-now.com to request IT services or equipment, search for IT solutions, and report IT issues. Please note the following will remain in the legacy instance of ServiceNow at wusm.service-now.com: WUSM Facilities requests Shared Business Services Hub requests HR Benefits for internal work […]
WashU IT Employee Thomas Hildebrand Graduates with MBA!
While the uncertainty of COVID-19 has put life on hold for a number of us, many of us are still pushing forward towards new goals and reaching new heights. One WashU IT employee, Thomas Hildebrand, has done just that this spring by graduating with his MBA through Washington University! This is a tremendous achievement, and […]
Shared IT Services Continues to Bring Value to WashU Campuses
Shared IT Services (SITS) continues to evolve amid the struggles of the COVID-19 pandemic. The COVID-19 order to limit on-campus operations and embrace social distancing meant transitioning much of the WashU workforce to work from home. This change created logistical and technical challenges for the team. For migrated departments, WashU IT was able to deploy […]
May 19 Update: ServiceNow Preparations & Expectations
The new ServiceNow for IT support is set to launch on June 1, 2020. Go to the new ServiceNow at wustl.service-now.com to request IT services or equipment, search for IT solutions, and report IT issues. Please note the following will remain in the legacy instance of ServiceNow at wusm.service-now.com: WUSM Facilities requests Shared Business Services […]
Shared IT Services Lends Hands Across WashU Campuses
Shared IT Services (SITS) continues to make an impact for WashU IT, even in the midst of a global pandemic. In March, the SITS team was faced with the challenge of University building closures. During this closure, the team continues to work in areas of Discovery, Communications, File Services migrations, and revisiting previously migrated departments […]
March 9: Windows 10 Feature Update Available in Software Center
In an effort to keep computers secure in an environment with ever more sophisticated security attacks, Microsoft releases feature updates for Windows 10. These updates keep computers safe from attacks and allows users to take advantage of new features and functionality. Windows 10 Feature Update Version 1909 is now available in Software Center for you […]