The Office of Information Security’s recent adoption of a five-year roadmap is a critical part of ImpacT, the IT Strategic Plan. It supports our commitment to protecting and empowering the university community. We believe that a compelling name can help us communicate its importance and generate more interest. What better way to come up with […]
Category: IT Staff News
Farewell Diane Gentile, Retiring Manager of Quality Assurance
A gallon of gas was $0.91, the average cost of a new car was $10,400 and the Cold War and the Berlin Wall were on the verge of collapse. It was 1988; the year Diane Gentile started her career at WashU. As Diane says, she did not intend or choose to have a life-long career […]
Coming Soon: CyberArk for Server Administration
Last Fall, WashU IT’s Identity and Access Management team (IAM) adopted CyberArk as a tool to manage privileged access across the University. CyberArk is a leader in privileged access management solutions that help organizations secure their most critical assets and data. The CyberArk application will be used at WashU for secure password storage and/or management, […]
Welcome to the IT Service Management Community of Practice!
Whether you’re someone with vast experience in IT Service Management (ITSM), an academic specializing in service delivery, a frontline practitioner, or someone with an interest in improving the quality of the IT services we deliver, the new ITSM Community of Practice is for you. Please join our ITSM Community of Practice Team to let us […]
Enhancements to ServiceNow Customer Messaging Coming This Week
Beginning Thursday, WashU IT is implementing a new procedure to promptly notify individuals reporting an issue, providing them with an acknowledgement and an estimated timeframe. The latest enhancement will give customers a greater level of transparency based on prioritization of impact, ensuring an understanding of what to expect to reach a resolution. “We want you […]
May 11: Enhancements to the Change Control Practice
Opportunities for improvement have been identified for the Change Control Practice. Enhancements will be implemented to the Change Control module in ServiceNow (wustl.service-now.com) on May 11. Are you impacted by this? Read below for the details. Join us for a virtual session to learn about the enhancements. May 4, 10-11 a.m. CST May 9, 10-11 a.m. CST […]
Have you completed the Achieving Service Excellence – The Customer Service Component Training?
On March 23, WashU IT End User Services (EUS) Iaunched Achieving Service Excellence – The Customer Service Component web-based training in Learn@Work. The training is required annually of EUS staff; however, staff with other IT groups are welcome to complete the training. WUIT – Achieving Service Excellence – The Customer Service Component: This training will not […]
A Warm Welcome to Our New WashU IT Team Members
As we greet the new spring season and warmer temperatures, we also offer a warm welcome to the newest members of the WashU IT team. January 2023 Jessica Haas, IT Project Manager I – End User Services Tammy Wickware, IT Project Manager II – Enterprise Applications Hannu Turri, Information Security Architect – Information Security Madeline […]
Message from CIO Jessie Minton: Join Us Wednesday for the Unveiling of ImpacT
At 10:00 a.m. tomorrow we will launch our highly anticipated new IT Strategic Plan, ImpacT, during our monthly IT All Hands meeting. I hope you will join us for this historic occasion. Before that meeting, I invite you to explore our new webpages showcasing this plan and what it means to each one of you. […]
Privileged Access Management (PAM): PM Guard to be Retired – User Action Requested
As part of our Privileged Access Management (PAM) cybersecurity strategy, WashU IT is implementing CyberArk, a patented vault technology used for managing and recording both credential storage and remote desktop access. As part of this plan, WashU IT will migrate its Identity Access Management (IAM) security tool from PMGuard to CyberArk. PMGuard will then be […]