IT Staff News ServiceNow

June 1: ServiceNow for IT Support & Services Launched

On June 1, the new ServiceNow for IT support & services launched. Visit to request IT services or equipment, search for IT solutions, and report IT issues.

Please note the following will remain in the legacy instance of ServiceNow at

  • WUSM Facilities requests
  • Shared Business Services Hub requests
  • HR Benefits for internal work management
  • Brown School Service Center requests
  • Brown School Facilities requests


Review the resources available to assist you in using the new ServiceNow ( below.

General Users

General users, also known as end users, access ServiceNow through the self-service Portal to submit requests for IT services and items, search for IT solutions, and report IT issues

View a user guide and video demonstration of the self-service portal on the ServiceNow How-To webpage.

ITIL Users

ITIL users can read and write information, such as incidents and changes.

View process documentation, training recordings, micro-videos, and PDF quick guides for specific tasks on the Resources for ITIL Users webpage.

Refer to the May 19 Tuesday Tech News article for additional information. Topics include timelines for access to legacy data, metrics, and other support content, as well as instructions for working open changes, problems and requests in the legacy system to resolution.

Have Questions?

View our ServiceNow Project webpage for information. Email us or reach out on our Microsoft Teams channel.