The Office of Information Security (OIS) recently completed a major revision and expansion of the OIS policy and standards library. The goal of the project is to foster a strong security culture at WashU through clear and comprehensive coverage of all recommendations in the National Institute of Standards and Technology (NIST) Cybersecurity Framework (CSF). All OIS […]
Category: IT Staff News
WashU IT Enhances Security with PatchMyPC for Third-Party Apps
To enhance our computing environment security, WashU IT has implemented a streamlined strategy for Windows software updates for third-party software. Each month, alongside Microsoft’s security updates for Windows 10 and Windows 11, WashU IT will also update other installed applications such as Chrome, Firefox, and Zoom. This method aims to reduce security vulnerabilities found in […]
Introducing WashU IT’s new navigators
In support of WashU IT’s End User Experience (EUX) initiative, the EUX Navigator Program is being launched, designed to improve collaboration with stakeholders by fostering strong relationships and a sense of community across the university. As part of this program, Dan Williams, Assistant Director of Business Alignment, and Ian Patterson and Dan Skillington, Business Alignment […]
WashU IT OCM team engages in accessibility training for enhanced skills and greater inclusivity
The IT Organizational Change Management (OCM) team has embarked on a journey to deepen their knowledge and professional skills in accessibility, defined as the design of products, devices, services, or environments for people with disabilities. The initiative aligns with the WashU IT Customer Experience Plan, which aims “to make our customers feel confident, valued, and […]
Research Computing Update: Compute2 Cluster Advances
WashU IT Research Infrastructure Services (RIS) is actively working on the delivery, installation, and configuration of hardware from each vendor. This is crucial in ensuring the cluster infrastructure meets Compute2’s highest performance, security, and reliability standards. We anticipate that early adopters will have access to the cluster around February 2025. For questions or clarification, university researchers can contact our […]
Congratulations to WashU CIO Jessie Minton; winner of the 2024 Orbie Award in Large Enterprise Category
WashU’s Chief Information Officer and Vice Chancellor for Technology, Jessie Minton, recently was named the 2024 Orbie award winner in the Large Enterprise category by the Inspire Leadership Network. The organization, which has recognized excellence in technology leadership since 1998, honors chief information officers who drive innovation and transform their region through their demonstrated excellence. […]
WashU IT, joined by Student Sunrise and some BJC partners, to help families through United Way campaign
A total of 415 gifts were recently purchased and wrapped by WashU IT and partners as part of the annual United Way 100 Neediest Cases campaign. Those who participated in the effort also made contributions toward utility bills. WashU IT, joined by our partners on the Student Sunrise Project Team through the Office of the […]
Getting a new mobile device over the holidays? Don’t forget to register it for Duo 2FA.
For those getting a new mobile device, cellphone or tablet this holiday season remember to register it for 2-Factor Authentication (2FA) with WashU. The WashU 2FA How-To’s page offers guidance and more information. Or you can select a link below that applies to your situation: Please note, as of last fall, you can add the […]
Check out these travel safety tips for the holiday season
As the holiday travel season gets underway, it’s important to stay mindful of your personal and WashU-related information security. The Office of Information Security is here to help you prepare and protect your data while on the go. Traveling can pose unique security risks, but with a little advanced planning, you can minimize them. If […]
End User Experience (EUX): Leading a Customer Support Team – 4 Strategies for Successes
Submitted by Celeste Graham Leading a customer support team requires a unique blend of empathy, communication, and strategic thinking. This role is pivotal in ensuring customer satisfaction which directly impacts the End User Experience (EUX). In this article, we will share effective strategies I have learned for leading a customer-centric team. Fostering a Collaborative Environment […]