WashU IT has adopted a 32-hour resource allocation model based on vendor-recommended best practices to improve our resource planning. Our goal is to allocate or plan, on average, 32 hours per week per resource for project or service operation (i.e., service op) projects, leaving 8 hours weekly for administrative (i.e., admin) tasks. While the plan […]
Category: IT Staff News
Workday Annual Review self-evaluations now open, WashU IT offering office hours
Self-evaluations opened Monday for Workday Performance Management’s pilot Annual Review pilot. Employees participating in the pilot, which includes WashU IT, have until 5 p.m. CT on Friday, Feb. 21 to enter their progress on FY25 goals, measuring them against WashU’s Competencies for Success and WashU IT Competencies. Managers will have five (5) weeks to complete […]
People of ImpacT, updates on employee engagement and clinical applications, EDI and more are focus of January’s IT All Hands meeting
The recording and materials for the January IT All Hands meeting are now available in the IT All Hands Archives, which are accessible through IT Staff Space. See who was honored with 2024 ImpacT Awards. Explore the Equity, Diversity, and Inclusion update, learn about enhancements to clinical applications, find out what WashU IT is doing […]
Improving Our Customer Culture: What to expect from EUX
Over the last 90 days, the End User Experience (EUX) team has been building and developing resources and structures to better equip IT as we grow our culture of providing excellent customer service. Thank you for your enthusiasm about the launch of EUX. Here are more details about how you can engage with the EUX […]
Stronger Together: A commitment to EDI in 2025
The new year is here. It’s natural that each of us reflects on how far we’ve come and where we want to go next. This season of introspection allows us to consider how we can improve in 2025; personally, and as a group. One of the most impactful ways we, as WashU IT, can grow […]
From new tech to new approaches: The January IT All Hands meeting to usher in the New Year
As the first month of the New Year, it’s a time to celebrate new tech and new approaches. The first WashU IT All Hands meeting of the New Year will feature a clinical applications update, news on the employee engagement initiative, an acknowledgement of the 2024 ImpacT award winners, an equity, diversity and inclusion (EDI) […]
Explore some of the many benefits available to WashU employees
At the start of the New Year, it’s a great time for WashU employees to explore the many benefits that are available to them. In addition to excellent healthcare and tuition benefits for employees and their dependents, and retirement investment options, check out adoption benefits, gym membership and community organization discounts, and more. As an […]
Business Analysis Community of Practice: New Year, new opportunities!
Welcome to a brand-new year with the Business Analysis Community of Practice (BACOP)! As 2025 gets underway, we’re excited to share new presentations, engaging conversations, and more resources to help you succeed as a business analyst. Whether you’re a seasoned BA, just starting to explore the field, or performing a BA job as part of your […]
Student Tech Services (STS): Looking back on Tech Den’s Fall – advancing innovation, collaboration and community at WashU
This fall has been an exciting time for Tech Den, filled with milestones that showcase the team’s hard work, collaboration, and alignment with WashU IT’s ImpacT Strategic Plan. From a successful orientation season to meeting rising demands for services, Fall 2024 was all about progress, innovation, and supporting the university’s mission. In August, Tech Den’s […]
ServiceNow offers ITIL Fulfillers the option to stay informed of incidents while on the go
As an ITIL Fulfiller, you can choose to set your user preferences to receive SMS notifications at a chosen phone number when incidents are assigned to you or your workgroup. To begin receiving SMS notifications, add and enable a mobile phone as a delivery channel using the instructions below. At any time, you can disable […]