OCIO Welcomes Mark Chapman, – Director, IT Service Management

The Office of the Chief Information Officer welcomes Mark Chapman as our new Director of IT Service Management. Mark joined the PPMO & Service Management Office on Monday, April 18th. Mark’s immediate focus will be reaching out to our campuses and departments to learn about our current ITSM practices. Using broad stakeholder input, he will […]

Enterprise Applications Accomplishments – April 2022

Submitted by Veleria Boaten Domain Project Title Project Summary Project Team Implementation Date Student EA-9825 – PBPM Slate to App2SIS Integration This project deployed the Slate Data Pull application for Post Baccalaureate Pre-Medicine students for admissions purposes.  Janet Deyarmin, Andrew Herbig, Amy Schroeder 2/8/2022 SDM / Integrations  EA-10729 – INT180 – Integration Break Fix – […]

At-a-Glance Team Documents

The final batch of team-focused IT at-a-glance documents have arrived. They’re an introduction for new and existing IT staff who want to learn about WashU IT,  quick references about services each team provides, background about how to request work, information about team leadership, and how to view active work different teams have on their docket.   This content […]

Learn@Work Upgrades to New Environment on April 8th, 2022.

Saba and WashU IT will perform a quarterly update starting Friday, April 8 at 11pm until Saturday, April 9 at 10am to bring new functionality to Learn@Work. During the update, Learn@Work Production will not be available. Users of Learn@Work U52 will notice changes to its user interface, such as a redesigned search bar and modifications […]

What’s Happening in EUS: Workday Support, from the Ground level

Submitted by Brian Schuler The morning of July 1, 2021 was warm even at 4:55am. Those who were fast asleep awaited the alarm’s melodious call. Others, like members of the HCM and FIN SDM (Service Delivery Model) and EA teams had been up all night waiting for the phone to open so they could hear […]

WashU Transforms Digital Space with DocuSign

Washington University in St. Louis has integrated DocuSign, the global leader in electronic signatures and agreements. From financial aid applications to staff hiring, paper-based systems of agreement can slow down most aspects of campus life. The time and costs involved with these processes aren’t always obvious, but they can be substantial. Following the launch of […]

What’s Happening in EUS: WashU IT Depot Works to Overcome Supply Chain Adversity

Submitted by David Leisure As many know, 2021 posed a monumental supply chain crisis, the effects of which were felt across every industry, especially in the technology sector. This shortage caused long delays in the depot’s ability to fulfill orders. This inability to fulfill in a timely manner unfortunately caused a lot of our customers […]

January 13: one.wustl.edu Planned Maintenance

Washington University Information Technology, in conjunction with the one.wustl.edu vendor, will perform standard maintenance on one.wustl.edu on January 13, between 4:00am and 6:00am. We do not anticipate any service interruption as a result of this maintenance.

Danforth Parking Replacement T2 Project Deployed

Submitted by Sarah Everett EA-8803 Danforth Parking Replacement T2 Project was successfully deployed to production and is now available to staff and students.  This was a business led IT project in which Danforth Parking & Transportation contracted the vendor, T2, to implement their Flex SaaS solution.  This solution includes Flex the parking management system used […]