Submitted by Lisa Jordan The WashU IT Service Desk has some exciting news to share! We have added some new leadership and new roles to our organization. We are excited to start a new hybrid work model Organizational Changes: Operations Supervisors: The Service Desk now has two supervisors who will be over-seeing the day-to-day work […]
Category: Home Page Feature
May 26: Office 365 Security Enhancements
Washington University Information Technology is implementing security enhancements for students, faculty, and staff in Office 365, on May 26, at 5:30 p.m. CST. The security enhancements through Microsoft 365 Defender will prevent and mitigate security risks for the university. The enhancements include “safe links” and “safe attachments.” These changes will not be retroactive; you will […]
May 12: Retire Passcode for WashU Two-Factor Authentication (2FA)
Washington University Information Technology will retire the use of Passcode as an authentication method for WashU Two-Factor Authentication (2FA) to enhance information security at the University on May 12 for all individuals who have not used the passcode authentication method within the last 90 days. The Send Me a Push and Call Me options will remain as […]
OCIO Welcomes Mark Chapman, – Director, IT Service Management
The Office of the Chief Information Officer welcomes Mark Chapman as our new Director of IT Service Management. Mark joined the PPMO & Service Management Office on Monday, April 18th. Mark’s immediate focus will be reaching out to our campuses and departments to learn about our current ITSM practices. Using broad stakeholder input, he will […]
At-a-Glance Team Documents
The final batch of team-focused IT at-a-glance documents have arrived. They’re an introduction for new and existing IT staff who want to learn about WashU IT, quick references about services each team provides, background about how to request work, information about team leadership, and how to view active work different teams have on their docket. This content […]
Learn@Work Upgrades to New Environment on April 8th, 2022.
Saba and WashU IT will perform a quarterly update starting Friday, April 8 at 11pm until Saturday, April 9 at 10am to bring new functionality to Learn@Work. During the update, Learn@Work Production will not be available. Users of Learn@Work U52 will notice changes to its user interface, such as a redesigned search bar and modifications […]
What’s Happening in EUS: Workday Support, from the Ground level
Submitted by Brian Schuler The morning of July 1, 2021 was warm even at 4:55am. Those who were fast asleep awaited the alarm’s melodious call. Others, like members of the HCM and FIN SDM (Service Delivery Model) and EA teams had been up all night waiting for the phone to open so they could hear […]
Meet Your EUS Team: Michelle Stirnemann, Director – EUS – Service Desk & Access Management
We are pleased to welcome Michelle Stirnemann to the Washington University IT team as our newest EUS Director. In addition to 20+ years of IT experience, Michelle brings a decade of leadership experience to WashU IT. Beginning her IT career at a help desk, she moved through the ranks to Lead Help Desk, Tier II, […]
WashU Transforms Digital Space with DocuSign
Washington University in St. Louis has integrated DocuSign, the global leader in electronic signatures and agreements. From financial aid applications to staff hiring, paper-based systems of agreement can slow down most aspects of campus life. The time and costs involved with these processes aren’t always obvious, but they can be substantial. Following the launch of […]
What’s Happening in EUS: WashU IT Depot Works to Overcome Supply Chain Adversity
Submitted by David Leisure As many know, 2021 posed a monumental supply chain crisis, the effects of which were felt across every industry, especially in the technology sector. This shortage caused long delays in the depot’s ability to fulfill orders. This inability to fulfill in a timely manner unfortunately caused a lot of our customers […]