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At-a-Glance Team Documents

The final batch of team-focused IT at-a-glance documents have arrived. They’re an introduction for new and existing IT staff who want to learn about WashU IT,  quick references about services each team provides, background about how to request work, information about team leadership, and how to view active work different teams have on their docket.  

This content will be incorporated into the IT onboarding process for new hires, and should help us improve our Operating Rhythm (how tools, process, and people come together to get work done) in this newer hybrid environment.

The following teams are covered in the final batch of at-a-glance documents that have been released:

* Service Desk
* Research Information Services
* Information Security
* Media Services
* Enterprise Engineering
* IT Administration
* Web Tools
* Vended Application Management

Again, these documents are for internal use only as reference guides for IT staff. As WashU IT continues to grow and change additional teams’ at-a-glance documents will be added.

These documents are part of an ongoing process to collaboratively develop and implement work intake and tracking solutions that represent and support the way in which all of our teams operate. 

If you have questions or feedback, email