At-a-Glance Team Documents

The final batch of team-focused IT at-a-glance documents have arrived. They’re an introduction for new and existing IT staff who want to learn about WashU IT,  quick references about services each team provides, background about how to request work, information about team leadership, and how to view active work different teams have on their docket.   This content […]

December 30: DocuSign New Feature Release and Bulk Send V.1.0 Retirement

Washington University Information Technology, in coordination with the DocuSign vendor, will perform routine maintenance, providing feature enhancements and bug fixes, on December 30. There is no outage associated with this maintenance. Detailed information about the maintenance can be found at the links below: Administrative Release notes eSignature Release notes January Core 2022 Feature notes Bulk […]

Minton Appointed Vice Chancellor for Technology, Chief Information Officer

Jessie Minton, vice provost and chief information officer at the University of Oregon, has been appointed vice chancellor for technology and chief information officer at Washington University, effective April 15, according to Shantay Bolton, executive vice chancellor for administration.

Avoiding Exposure to Ransomware

Ransomware is scary. Such an attack could make it impossible for you to retrieve documents on your computer. So, how do you protect yourself from ransomware? One of the best ways to protect yourself is to create a good backup of your critical data. These backups should be available offline, for example, on a removable […]

Computer Equipment Fulfillment Delays

Orders are experiencing delays due to global supply chain issues, a high volume of Depot requests, and Depot storage being at capacity. It is recommended that departments take into account what technology is available for use now and plan accordingly, as future orders may experience new delays. In Stock items may take 3-4 weeks to […]

April 5: Network Maintenance affecting the Lofts at WashU

Washington University Information Technology will be performing maintenance on the Fiber optic network cabling which services the Lofts at WashU, which will cause the WashU Network, Phones, and WiFi to be unavailable on April 5, between 7:00 a.m. and 12:00 p.m. Affected Building Addresses 6200 Enright6255 Delmar6263 Delmar6300 Enright We appreciate your patience as we enhance […]

April 9: PaperCut Maintenance

Washington University Information Technology will be performing maintenance on the PaperCut application, which will cause PaperCut to be intermittently unavailable between April 9th, at 7:00 pm,  and April 10th, at 1:00am. We appreciate your patience as we enhance our services.

March 20: Service Announcement, VPN Configuration Change

March 20 from 6:30 to 7:30 p.m. In anticipation of increased usage of the VPN system to support remote workers, WashU IT will be making a configuration change to adjust the capacity of vpn.wustl.edu. Anyone connected during this change will be prompted to reconnect. Please avoid using the CFU Users VPN profile during the maintenance […]

March 12: Service Degradation – FedEx Invoicing in Marketplace

Washington University Information Technology has detected an issue where FedEx invoices are not being received in Marketplace. FedEx has escalated the issue internally and is working with the Marketplace vendor to resolve. All other Marketplace functionality is operating normally. We are monitoring the issue and will provide updates as they become available. We appreciate your […]