As the WUSM community works through the current COVID-19 situation it is critical that the WUSM team continue to be as productive as possible. With that in mind the WUSM IT Support Services team wants to ensure everyone is familiar with their individual methods for working remotely.
The following policies and expectations have been consolidated from several WUSM Human Resources and Information Security policies and standards and are to be used in appropriate business continuity situations such as the COVID-19 situation. Please see the end of this message for a comprehensive list of applicable policies and standards for WUSM remote access.
https://hr.wustl.edu/items/telecommuting/
https://it.wustl.edu/telecommuting/
https://informationsecurity.wustl.edu/services/secure-storage-and-communication-services/
https://informationsecurity.wustl.edu/topics/data-classification/
Information Security Standard: SC-01.03 Personal Device Security Policy
Information Security Standard: SC-01.01 Encryption Policy
Remote Access Instructions:
In order to conserve as much bandwidth as possible for critical, clinical functions, WUSM users should review the following chart for available remote connectivity options. Many applications and systems used for WUSM operations are available via non-WUSM equipment as long as you have activated your Duo account and have a valid ID / Password WUSTL key account. Utilization of the WUSM VPN used only when necessary and only when needed to work within a given application.
| APPLICATION | WUSM LAPTOP | PERSONAL PC/LAPTOP | MOBILE DEVICE (WUSM or Personal) |
|---|---|---|---|
| Microsoft Teams | https://teams.microsoft.com/downloads
Requires Duo Does Not Require VPN |
https://teams.microsoft.com/downloads
Requires Duo |
Download from App Store |
| Zoom | https://wustl.zoom.us/
Download client and install plugin |
https://wustl.zoom.us/
Download Client and install plugin |
|
| M*Modal | https://ctxremote.wustl.edu/
Requires Duo |
https://ctxremote.wustl.edu/
Requires Duo |
Download M*Modal Mobile Microphone from App Store |
| Clinical Application (Epic, etc) | Requires VPN
Requires Duo |
https://ctxremote.wustl.edu/
Requires Duo |
Haiku or Canto |
| Duo Self-Service | https://it.wustl.edu/home/how-to/wustl-connect/washu-2fa-two-step-authentication/enrollment/
In WUSM Facility Only |
Not available | Not available |
| File Share Access for all other drive access | https://it.wustl.edu/home/how-to/box/
WU VPN WUSTL Box WU Microsoft OneDrive Requires VPN Requires Duo |
https://ctxremote.wustl.edu/
Requires Duo |
Not available |
| Microsoft Office (Word, Powerpoint, Excel) | Requires Duo
Does Not Require VPN |
https://www.office.com/
Requires Duo |
Download Office Apps |
| SFax Secure Faxing | Install SFax Software from Microsoft Software Center
Requires VPN |
SFax Software Install https://sfax.scrypt.com/article/1389-sfax-for-windows-2-0-how-to-install-uninstall-and-update
or remote to WUSM Workstation Requires VPN |
Not available |
| Microsoft Outlook (email) | Requires Duo
Does Not Require VPN |
https://email.wustl.edu
Select Login to Office 365 or https://it.wustl.edu/services/email-calendaring/ Additional Documentation with most recent directions may be needed Requires Duo |
Download Microsoft Outlook App |
| HRMS | https://hr.wustl.edu/
Requires Duo Does Not Require VPN |
https://hr.wustl.edu/
Requires Duo Does Not Require VPN |
https://hr.wustl.edu/
Requires Duo |
| VPN | https://msvpn.wusm.wustl.edu/
Requires Duo |
https://mspvn.wusm.wustl.edu/
Requires Duo |
https://mspvn.wusm.wustl.edu/
Requires Duo |
| Remote Desktop | User will need to be added to AD Group
User needs Computer Name prior to working from Home Requires VPN and Duo |
User will need to be added to AD Group
User needs Computer Name prior to working from Home Requires VPN and Duo |
|
| Private/Personal File Share/ Drive Access | Requires VPN
Requires Duo |
https://ctxremote.wustl.edu/
Requires Duo |
Not available |
| Call Center | Avaya, VPN, Duo EPIC | Avaya Software Install, USB Headset | |
| Service Now | https://wusm.service-now.com/
Requires Duo |
https://wusm.service-now.com/
Requires Duo |
https://wusm.service-now.com/
Requires Duo |
Requires / Does Not Require VPN = The user must logon to the Employee VPN on their WUSM provided laptop
Required / Does Not Require Duo = The user must have an active Duo account and have at least one phone number configured within Duo
Please contact the Help Desk for assistance with remote access at (314) 933-3333 or ithelp@wustl.edu
Thank you,
WUSM IT Support Services