News & Events

There are concerns with the request approval process in the ServiceNow for IT services and support (wustl.service-now.com). We have devised a plan to address this, which includes identifying the desired approvers for departments and cost centers, then updating these in ServiceNow. A survey will soon be delivered to identify department approval preferences. The process for request approvals in ServiceNow is as […]

WashU IT Support has further extended hours of service: Monday – Friday (ongoing): 7:00am – 7:30pm Saturday, April 4: 9:00am – 3:00pm If you need assistance please call 314-933-3333 or you can email ithelp@wustl.edu.

Enterprise Client Virtualization (ECV) provides physicians and clinical staff a consistent desktop environment from any location, with a single login to access all of their applications. On January 14, 2020, Washington University Information Technology and Pediatrics Computing Facility will launch ECV for the department of Pediatrics to replace the PCF Citrix environment. There are several […]

Washington University Information Technology is pleased to announce the release of the WashU IT Metrics website. This password protected site (Wustl Key username and password) contains metrics from multiple areas including, but not limited to: VPN and Internet connection bandwidth; customer service survey responses; Zoom usage; HRMS and AIS availability and login times; Research Compute […]

Washington University Information Technology has detected an issue where individuals are unable to make outbound calls from desk and patient phones in Medical Campus Buildings. This outage does not appear to be limited to WashU and BJC as similar issues are presenting across multiple carriers and networks across the nation. WashU IT and BJC are […]