Items
How to use a Zoom Room
The Zoom room guide contains information on inviting a Zoom room to your meeting, joining a Microsoft Teams meeting from a Zoom Room, starting an on-demand meeting from a Zoom Room, and more.
I accidentally submitted my Planview time, but wasn’t finished. How do I correct my timesheet?
Contact your timesheet approver so that he or she may reject your timesheet to send it back to you. If the timesheet was already approved by your manager...
I am currently using Box as a backup target for my storage device – can I keep doing this?
Currently, you can continue doing this without any issues. However, once you hit your quota...
I am having repeated login failures. What can I do to resolve this?
Reboot and clear the cache in your browser.
I am in WUSTL HIPAA Zoom and should not be. What should I do?
If your HR file is tagged that you may handle protected health information (PHI),...
I am over the standard 1TB quota – am I going to be charged?
Not at this time. Once WashU IT contacts you in early 2026 to create a personalized...
I didn’t upload anything new, but I somehow reached my quota. What happened?
It’s likely that you own a shared folder and one of your colleagues...
I don’t have cellular or wireless devices. What can I do?
In the DuoMobile App, there is a key next to WashU2FA- clicking this key has a hidden code. You can request to be texted codes (list of 10) prior...
I forgot my device with Duo. What do I do?
Call the WashU IT Service Desk and request a Duo passcode. Log in as normal, when you get to the Duo Authentication screen...