CyberArk login troubleshooting
A video tutorial for Logging Into CyberArk is available.
Authentication Error – no spinning circle
- Verify WUSTL Key and password.
- Verify that the authentication method on CyberArk is WUSTL Key Duo MFA:
- Verify that your WUSTL Key has been granted access by CyberArk admins (i.e., you have received a confirmation email).
Login Failed
- Verify that Duo is configured on your mobile device and accepting push notifications. For help with Duo 2FA, visit WashU 2FA FAQs.
- Verify that the Duo push has been accepted and not expired.
- Try reloading your browser.
Other Authentication Errors
- Reload your web browser.
- Clear your browser’s cache.
- Try another web browser. Suggested browsers are Google Chrome and Microsoft Edge.
If you are still unable to log in, submit a ServiceNow Incident with “CyberArk Authentication Issue” in the short description.
Return to the Privileged Access Management page.