Washington University Information Technology provides help through many methods, including How-To resources, troubleshooting articles in our Knowledge Base (requires WashU Key login), and contacting the IT support group assigned to your area.
Support
WashU IT Support: Our expert staff consists of trained Information Technology personnel and competent student technicians. If we cannot answer your question, we will route you to the appropriate department or person.
phone: (314) 933-3333 | email: ithelp@wustl.edu | web / chat: ServiceNow
Specialized Support
Knowledge Base
Our knowledge base contains thousands of articles containing troubleshooting guidance for common IT issues. Search key terms related to your problem to find solutions.
How To
Make the most of offerings and services from WashU Information Technology. WashU IT offers direction in the form of guides, FAQs and videos to help you work more efficiently.
ITC Remote Desktop Services (RDS)
Users new to Shared IT Services who were previously supported by the ITC-Wudosis Help desk (Orthopedics, Surgery, Obstetrics/Gynecology, Siteman Cancer Center, WUCA Departments) will find updated instructions for remotely accessing clinical applications, the ITC virtual desktop, or their office computers below.
Jira
Jira is a development tool used to plan, track and release software. This tool may be integrated with Confluence.
Learn@Work Support Website
Learn@Work is a cloud-based, WUSTL Key-enabled, University learning management system.
LinkedIn Learning
On-demand learning solutions designed to enhance campus learners’ experience and provide skills and knowledge to facilitate a more informed and capable university community.
Microsoft Office
Improved productivity features and integration with the collaborative Office 365 environment for Washington University users.
Microsoft Office for Android
Once you have downloaded the Microsoft Apps app for Android, you must activate it using your Office 365 account in order to enable full functionality. You can activate using the following steps:
Microsoft Office for iOS
Once you have downloaded the apps, you must activate them using your Office 365 account in order to enable their full functionality. You can activate using the following steps:
Microsoft Office for Mac
To install free Microsoft Office apps for Mac OS through your Office 365 account:
Microsoft Office for Windows
To install Microsoft Office for Windows using your Office 365 account: