Washington University Information Technology provides help through many methods, including How-To resources, troubleshooting articles in our Knowledge Base (requires WUSTL Key login), and contacting the IT support group assigned to your area.
Support
WashU IT Support: Our expert staff consists of trained Information Technology personnel and competent student technicians. If we cannot answer your question, we will route you to the appropriate department or person.
phone: (314) 933-3333 | email: ithelp@wustl.edu | web / chat: ServiceNow
Workday Website | (314) 935-WDAY (9329)
Meet Our Staff | What Happens When You Contact IT for Support
Specialized Support
Knowledge Base
Our knowledge base contains thousands of articles containing troubleshooting guidance for common IT issues. Search key terms related to your problem to find solutions.
How To
Make the most of offerings and services from WashU Information Technology. WashU IT offers direction in the form of guides, FAQs and videos to help you work more efficiently.
Learn@Work Support Website
Learn@Work is a cloud-based, WUSTL Key-enabled, University learning management system.
LinkedIn Learning
On-demand learning solutions designed to enhance campus learners’ experience and provide skills and knowledge to facilitate a more informed and capable university community.
Microsoft Office
Improved productivity features and integration with the collaborative Office 365 environment for Washington University users.
Microsoft Office for Android
Once you have downloaded the Microsoft Apps app for Android, you must activate it using your Office 365 account in order to enable full functionality. You can activate using the following steps:
Microsoft Office for iOS
Once you have downloaded the apps, you must activate them using your Office 365 account in order to enable their full functionality. You can activate using the following steps:
Microsoft Office for Mac
To install free Microsoft Office apps for Mac OS through your Office 365 account:
Microsoft Office for Windows
To install Microsoft Office for Windows using your Office 365 account:
Microsoft Teams
Provides a collaborative platform for working together toward common goals through tools such as Conversations, Shared Files, Online Meetings, and Private Chat.
Monday
Monday.com is a project-management and collaboration software that is used by various areas of the University, including Research and McKelvey School of Engineering.