Washington University Information Technology provides help through many methods, including How-To resources, troubleshooting articles in our Knowledge Base (requires WUSTL Key login), and contacting the IT support group assigned to your area.

Support

WashU IT Support

WashU IT Support: Our expert staff consists of trained Information Technology personnel and competent student technicians. If we cannot answer your question, we will route you to the appropriate department or person.

phone: (314) 933-3333 | email: ithelp@wustl.edu | web / chat: ServiceNow

Workday Website | (314) 935-WDAY (9329)

Meet Our Staff | What Happens When You Contact IT for Support

Specialized Support

Knowledge Base

Our knowledge base contains thousands of articles containing troubleshooting guidance for common IT issues. Search key terms related to your problem to find solutions.

How To

Make the most of offerings and services from WashU Information Technology. WashU IT offers direction in the form of guides, FAQs and videos to help you work more efficiently.

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Email FAQs

Email FAQs

Email frequently asked questions…

Email Forwarding

Email Forwarding

Washington University Faculty and Staff are strongly encouraged to not forward messages to external email services.

Email: Sending Large Files

Email: Sending Large Files

Email file size limits and alternative file transfer method.

Email SPAM Filtering

Email SPAM Filtering

If you need to report a SPAM message that has not been marked as SPAM, follow the instructions below:

Emma for Mass Emailing

Emma for Mass Emailing

Emma a is a web-based email marketing tool for creating and delivering bulk or mass email communications.

Interfolio

Interfolio

Interfolio for WUSM is a cloud-based software platform that offers academic institutions a range of services related to faculty hiring, promotion, tenure, and academic workflows. Interfolio is designed to streamline and simplify the often complex and paper-intensive processes involved in managing faculty personnel matters.

Internet2

Internet2

A community of U.S. and international leaders in research, academia, industry and government who create and collaborate via innovative technologies.

ITC Remote Desktop Services (RDS)

ITC Remote Desktop Services (RDS)

Users new to Shared IT Services who were previously supported by the ITC-Wudosis Help desk (Orthopedics, Surgery, Obstetrics/Gynecology, Siteman Cancer Center, WUCA Departments) will find updated instructions for remotely accessing clinical applications, the ITC virtual desktop, or their office computers below.

Jira

Jira

Jira is a development tool used to plan, track and release software. This tool may be integrated with Confluence.