As a reminder, WashU IT staff will attend IT Service Management training to improve our service delivery. Contractors/Student Workers Contractors and student workers should watch the 40-minute LinkedIn Learning ITIL Foundation 4 First Look video. Employees Employees are required to attend a 2-day, in-person ITIL v4 Foundation class and then pass the WashU IT-funded ITIL […]
Category: News & Events
Feb 12-14: Network Maintenance in Multiple Danforth Buildings
Washington University Information Technology will be performing preparatory work for upgrades to the network devices in multiple Danforth Campus buildings on February 12-14. We do not anticipate any service interruption, however, due to the age of equipment being replaced there remains a small chance this work could cause an unanticipated network, phone, and wireless interruption […]
Tech Tables scheduled to support the Medical School Email Changes
Tech tables have been scheduled to support the announced Medical School Email Changes. Location Floor Times Dates Tech Bar in the Pedestrian Link Please see their site for availability Farrell Learning and Teaching Center (FLTC) 2rd Floor 10am – 2pm 3/9 – 3/12 Center for Advanced Medicine (CAM) 3rd Floor 10am – 12pm 10am – […]
March 2: Medical School Email and Calendar Changes
Recently, the School of Medicine experienced several events resulting in security breaches for the University. In order to address these vulnerabilities, we are making changes to our email configuration as a first step to securing the WUSM computing environment. Effective March 2, 2020, School of Medicine Students, Faculty, and Staff will no longer be able […]
WUSTL Key Log-In Page Gets a Makeover
In mid-January 2020, the new WUSTL Key log-in page made its debut. This change enhanced visuals and streamlined online interfaces as part of modernizing the University log-in experience. Due to the outdated nature of the current log-in page and its cumbersome use on mobile devices, WashU IT’s Shared Infrastructure team set out to create a […]
Feb. 1: West Campus Data Center Maintenance
Washington University Information Technology will be replacing the West Campus Data Center UPS (Uninterruptible Power Supply) batteries on February 1. This process is scheduled to take approximately 8-12 hours with work starting at 7:00 a.m. No outage is expected as the data center will run on the building generator for the duration of the maintenance. […]
January 13 – ServiceNow Project Update
Update We have extended the go-live date of the new ServiceNow to March 9, 2020. Although we had planned to deliver the new instance in February, we are excited to have the additional time to fine tune the platform and bring users onboard. The additional time will afford us the ability to provide instructor-led training […]
ServiceNow Project – Testing & Training
Testing The ServiceNow Strategic Revitalization Project is undergoing User Acceptance Testing (UAT) now through Friday, January 17, 2020, on the following modules: Incident Management Change Management Knowledge Management Service Request Management UAT is being offered as self-paced or through in-person sessions. If you’d like to complete self-paced testing, the scripts are available on Box. Please […]