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ServiceNow Project – Testing & Training


The ServiceNow Strategic Revitalization Project is undergoing User Acceptance Testing (UAT) now through Friday, January 17, 2020, on the following modules:

  • Incident Management
  • Change Management
  • Knowledge Management
  • Service Request Management

UAT is being offered as self-paced or through in-person sessions. If you’d like to complete self-paced testing, the scripts are available on Box. Please submit your feedback on our Microsoft Teams channel by end of business Friday, January 17. The following in-person sessions are available at 4480 Clayton Ave., first-floor Training Room:

January 16, 9 a.m. – 12 p.m.

January 16, 1 p.m. – 5 p.m.

January 17, 9 a.m. – 5 p.m.

Participants can arrive anytime during a session to walk through a test script on any of the modules. Project team members will be on-hand to assist.


In-person training will begin February 3. Communications are being sent out about training registration.

Have Questions?

We have a Microsoft Teams channel where IT@WashU can ask questions and see updates.

Go to our ServiceNow Project page to see more information about the project.