We’re thrilled to share some exciting news with the WashU community; we have officially launched our presence on LinkedIn! This initiative marks an exciting leap toward achieving several strategic objectives. It is not just about creating an online presence; it’s about fostering meaningful connections, facilitating knowledge-sharing, and expanding our horizons in the world of information […]
Category: News & Events
WashU IT Launches Tech Team Career Crossover Program
In July, the WashU IT Service Desk and Deskside teams launched the Tech Team Career Crossover program. The objective of the program is to enhance the customer experience through improved collaboration and more effective troubleshooting. This will increase the rate of first-call resolution among technicians, ensuring a customer’s needs are addressed the first time they […]
Learn@Work Compliance Profile
The Learn@Work Compliance Profile, a survey that assigns required job safety and research compliance training, will be updated in September 2023. The new version will provide an updated look and feel, help text, and a streamlined way to answer questions. Release of the new Compliance Profile will be announced on the Learn@Work Home Page. WashU […]
Announcing the Launch of the new Project Management Guide!
To improve the consistency in project delivery across WashU IT, we are pleased to announce the WashU IT Project Management Guide available in Confluence on Monday, August 28th, 2023. You started a project. What do you do next? Confluence users will be able to access standard project processes, explanations, and templates. The activities listed include information on […]
Check out the latest on Generative AI
With recent discussions surrounding the use of Generative Artificial Intelligence in all areas of life, WashU IT recently launched a new webpage dedicated to providing valuable resources on this timely topic. Check out terms and definitions, guidance on proper, safe use, valuable resources, contact information for questions, and more. Through this webpage you can enhance your […]
OCIO Message: Minton celebrates WashU IT employees and ImpacT
I would like to take this opportunity to thank those who attended the IT ImpacT in-person launch event last week. You made it such a huge success. We had a crowd of nearly 350 people! It was so nice to celebrate you and all that you do to ensure the success of IT’s ImpacT Strategic […]
As “Back to School” season begins, Vore encourages reflection on your important role
As the “Back to School” season begins here at Washington University of St. Louis, I’m very aware of the physical and sometimes emotional distance many of us feel from the campus in our mostly remote roles. It’s easy to feel disconnected from the classrooms, the lecture halls, and the lively campus interactions. Yet, I urge […]
Strengthening the Partnership Between the WashU IT Service Desk and Deskside Teams
Walking a mile in another’s shoes just became more than a metaphor with the IT Service Desk and Deskside teams. In July, the Tech Team Career Crossover program launched. This initiative aspires to build stronger relationships, bridge knowledge gaps, and better facilitate department collaboration in order to deliver better IT services to our WashU community. […]
OCIO Joint Message on the use of generative AI from CISO Chris Shull and CTO Greg Hart
Dear Members of the WashU Community, There has been so much discussion recently surrounding the use of Generative Artificial Intelligence (AI), which is AI capable of producing content such as text, images, music, videos, code, or other media based on commands or prompts. Examples of such AI tools include Machine Learning (ML) and Large Language Models […]
Message from Human Resources (HR): Introducing Lanelle Coleman
Dear Colleagues, Please welcome Lanelle Coleman as our newest WashU IT Employee Engagement Team member. Lanelle is SPHR-certified and has been a fixture in WashU Human Resources for 25 years. Lanelle will advise and counsel employees regarding matters of employment policy and working relationships, as well as support management. She is the point of contact […]