WashU IT will add a new field to Planview on March 31, between 3:00pm and 5:00pm. This change introduces the ability to indicate the delivery team(s) performing the work.
April 1: New Planview Field – Delivery Teams
Category: IT Staff News
WashU IT’s Office of Information Security is fostering a strong security culture through policy updates
In support of ImpacT and the call to provide the university community with tools and the knowledge to safeguard and sustain our systems, data, and reputation, the Office of Information Security (OIS) has initiated a complete revision and expansion of the OIS policy library. The goal is to foster a strong security culture at WashU […]
Enterprise Applications (EA): Qualtrics for Sensitive Data Has Launched
Qualtrics for Sensitive Data has officially launched. Here are the top 4 things to know about this new tool: Visit the Qualtrics product page for updates about either of these Qualtrics brands.
Empowering St. Louis Through the WashU IT Apprentice Program
WashU IT’s Apprenticeship Program is addressing St. Louis’ dual challenge: supporting non-traditional candidates and fulfilling unmet IT positions, as well as embracing our commitment to equity, diversity, and inclusion. The program, which began with its’ first cohort of 5 apprentices in March of 2022, was started by a partnership between AT&T and WashU IT. The 18-month […]
Onward and Upward: Elevating Collaboration with our Atlassian Cloud Voyage
The Atlassian Cloud Migration Project team has reached the milestone of retiring the on-premises Confluence and Jira applications, along with their associated servers. While retirement planning began 2 years earlier, core project activities officially began in October of 2022 as the team began to gather requirements and learn the features and functionality unique to the Atlassian […]
Planview ServiceNow Request Form
WashU IT is pleased to introduce the Planview Administrative Requests ServiceNow request form for Planview related issues, requests, and questions. Simply select the Type of request from the drop down menu and enter the details in the Please describe your request field. Exception: New License Requests Have Questions? Submit a Planview Administrative Request or visit the Planview resources webpage.
Student Technology Services (STS): April Fool’s Event: A Playful Twist on “Free Apple”
April Fool’s Day at WashU often brings a playful spirit, and this year, Student Technology Services (STS) took the opportunity to join in the fun with a creative prank that left students both amused and delighted. STS decided to host a giveaway advertised as offering “free apple products” to students. The announcement sparked curiosity and […]
Customer Relationship Management (CRM) Training Launching in May
An upcoming training opportunity to enhance our collective efforts in providing exceptional service will launch in May. The training module, Achieving Service Excellence – The Customer Relationship Management (CRM) Component is designed to equip IT support staff with the necessary skills to assess and enhance customer satisfaction effectively. What to Expect The CRM training is […]
March IT All Hands recording and materials now available
The meeting recording and the presentation materials from the March IT All Hands meeting are now available for review. If you were unable to attend last month’s meeting, or if you just want a recap, please explore the materials from the last meeting, or any of the past meetings from the last several years.
Unlocking Success: The Story Behind our Mass Emailing Makeover
The Emma Product Replacement for ListServ Maestro project was created to replace the aging ListServ and ListServ Maestro applications and associated hardware. These common good applications enable mass emailing functionality for various populations across the university. The introduction of Emma to Groups 1, 2 and 3 has been met with enthusiastic reception, leading the team to accelerate […]