WashU IT Research Infrastructure Services (RIS) is actively working on the delivery, installation, and configuration of hardware from each vendor. This is crucial in ensuring the cluster infrastructure meets Compute2’s highest performance, security, and reliability standards. We anticipate that early adopters will have access to the cluster around February 2025. For questions or clarification, university researchers can contact our […]
Category: IMPACT IT Strategic Plan
Congratulations to WashU CIO Jessie Minton; winner of the 2024 Orbie Award in Large Enterprise Category
WashU’s Chief Information Officer and Vice Chancellor for Technology, Jessie Minton, recently was named the 2024 Orbie award winner in the Large Enterprise category by the Inspire Leadership Network. The organization, which has recognized excellence in technology leadership since 1998, honors chief information officers who drive innovation and transform their region through their demonstrated excellence. […]
WashU IT, joined by Student Sunrise and some BJC partners, to help families through United Way campaign
A total of 415 gifts were recently purchased and wrapped by WashU IT and partners as part of the annual United Way 100 Neediest Cases campaign. Those who participated in the effort also made contributions toward utility bills. WashU IT, joined by our partners on the Student Sunrise Project Team through the Office of the […]
Check out these travel safety tips for the holiday season
As the holiday travel season gets underway, it’s important to stay mindful of your personal and WashU-related information security. The Office of Information Security is here to help you prepare and protect your data while on the go. Traveling can pose unique security risks, but with a little advanced planning, you can minimize them. If […]
End User Experience (EUX): Leading a Customer Support Team – 4 Strategies for Successes
Submitted by Celeste Graham Leading a customer support team requires a unique blend of empathy, communication, and strategic thinking. This role is pivotal in ensuring customer satisfaction which directly impacts the End User Experience (EUX). In this article, we will share effective strategies I have learned for leading a customer-centric team. Fostering a Collaborative Environment […]
HIPAA, Epic, acronyms, and more; making communications clear
It’s not HIPPA (like a hippo), it’s HIPAA, which stands for the Health Insurance Portability and Accountability Act of 1996. Epic isn’t an acronym, and it’s not capitalized. Epic1 refers to our WashU and BJC team that supports the Epic application. EDRM could be Enterprise Data Reference Model or Electronic Discovery Reference Model. PT could […]
Network Modernization, Holiday donation and engagement drive, and more were the focus of November IT All Hands
The November IT All Hands meeting took place on Wednesday, Nov. 20, from 3–4 p.m. CT, featuring updates on Network Modernization, WashU IT’s holiday donation and engagement drive, and more. An Equity, Diversity and Inclusion Spotlight kicked off the meeting, which drew a crowd of more than 430. A brief introduction was provided by Chief […]
WashU IT Launches Live Chat for Enhanced Support
On November 18, WashU IT successfully introduced live chat support for the entire university community through the WashU Service Desk Portal. The new feature provides the university community with a flexible and convenient way to seek assistance, complementing the existing options of email, phone and self-service. The solution also streamlines how WashU IT teams interact with […]
CIO Jessie Minton named 2024 ORBIE award winner in Large Enterprise category
Jessie Minton, Washington University in St. Louis’s Chief Information Officer and Vice Chancellor for Technology, was named the 2024 Orbie award winner in the Large Enterprise category by the Inspire Leadership Network on December 5. The awards are given annually through Inspire in 25 chapters represented in 30 markets across the country. They recognize outstanding […]
WashU IT Cultural Norms are now the norm – ask your manager if you have questions
Cameras are on. Out of office messages are in place. Work hours are shared. WashU IT’s Cultural Norms are now in place. If you have not yet adopted these norms, or if you have questions, refer to the WashU IT Cultural Norms that were shared with teams in numerous ways in September and October. If […]