The office space at 4480 Clayton is now serving as the hub for WashU IT. For those not already working from 4480, we invite and encourage you use this space to work, visit, network, and collaborate. By consolidating multiple work locations into the WashU IT hub, an open, welcoming, and collaborative space for all WashU IT staff […]
Category: Home Page Feature
Splunk and CrowdStrike Server Installation Initiative
A campus wide initiative is underway to improve computer security, namely by installing the Splunk Forwarder and CrowdStrike on all servers by the end of June, as required by InfoSec Policy. The Splunk Forwarder is used to gather real-time log data from servers into a searchable repository. This log data can then be used to […]
Box and DocuSign integrate to streamline work at WashU
The Box DocuSign integration is a powerful tool that benefits our team in various ways. This integration allows users to securely and efficiently sign, send, and manage important documents directly from the Box platform. One of the primary benefits of the Box DocuSign integration is its convenience. It eliminates the need for physical document delivery […]
Addressing Meeting Overload: What You Can Do
Submitted by Jennie Franke I’ve been having various conversations (on and off-line) with coworkers, colleagues, friends, and family about meeting overload. It’s in the media because it’s a challenge that a lot of us are having. I wanted to have a pointed discussion with the EA Management team to ensure we were aligned (more or […]
Seeking Your Creativity: Help Name Information Security’s Five-Year Roadmap
The Office of Information Security’s recent adoption of a five-year roadmap is a critical part of ImpacT, the IT Strategic Plan. It supports our commitment to protecting and empowering the university community. We believe that a compelling name can help us communicate its importance and generate more interest. What better way to come up with […]
Farewell Diane Gentile, Retiring Manager of Quality Assurance
A gallon of gas was $0.91, the average cost of a new car was $10,400 and the Cold War and the Berlin Wall were on the verge of collapse. It was 1988; the year Diane Gentile started her career at WashU. As Diane says, she did not intend or choose to have a life-long career […]
Coming Soon: CyberArk for Server Administration
Last Fall, WashU IT’s Identity and Access Management team (IAM) adopted CyberArk as a tool to manage privileged access across the University. CyberArk is a leader in privileged access management solutions that help organizations secure their most critical assets and data. The CyberArk application will be used at WashU for secure password storage and/or management, […]
Welcome to the IT Service Management Community of Practice!
Whether you’re someone with vast experience in IT Service Management (ITSM), an academic specializing in service delivery, a frontline practitioner, or someone with an interest in improving the quality of the IT services we deliver, the new ITSM Community of Practice is for you. Please join our ITSM Community of Practice Team to let us […]
Enhancements to ServiceNow Customer Messaging Coming This Week
Beginning Thursday, WashU IT is implementing a new procedure to promptly notify individuals reporting an issue, providing them with an acknowledgement and an estimated timeframe. The latest enhancement will give customers a greater level of transparency based on prioritization of impact, ensuring an understanding of what to expect to reach a resolution. “We want you […]
Enterprise Applications (EA): Atlassian Cloud Migration
The Atlassian Cloud Migration project is under way. The first group, IT-related Confluence spaces and Jira projects, has already been successfully migrated to the Atlassian Cloud. Business-related and RIS spaces and projects will migrate from June 15 through June 18, 2023. The project team has begun meeting with space and project owners in Group 2 […]