WashU faculty, staff, and students now have access to Box AI, an innovative new tool that integrates generative artificial intelligence directly into the Box cloud storage platform. Whether drafting reports, analyzing research data, or managing large volumes of content, Box AI can help streamline workflow, enhance productivity, and provide deeper insights into stored documents. Box AI is already […]
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Enhancing IT Collaboration: Community Practices in Program & Project Management and Business Analysis
IT Communities of Practice in Program Management, Project Management, and Business Analysis are structured to enhance innovation, improve efficiency, and strengthen governance. Through these efforts, WashU aims to foster a culture of shared knowledge and continuous improvement. By leveraging expertise from various IT disciplines, these groups help address gaps between technology and institutional needs, guaranteeing […]
Woolard selected as winner of 2024 WashU IT ImpacT award
WashU IT is proud to celebrate Sherri Woolard as the 2024 WashU IT Person of ImpacT. Woolard was among 12 distinguished awardees from within WashU IT who received nominations from more than one person. She was voted as the top award recipient during the January All Hands meeting, with nearly 340 of 510 meeting attendees […]
Improving Our Customer Culture: What to expect from EUX
Over the last 90 days, the End User Experience (EUX) team has been building and developing resources and structures to better equip IT as we grow our culture of providing excellent customer service. Thank you for your enthusiasm about the launch of EUX. Here are more details about how you can engage with the EUX […]
Stronger Together: A commitment to EDI in 2025
The new year is here. It’s natural that each of us reflects on how far we’ve come and where we want to go next. This season of introspection allows us to consider how we can improve in 2025; personally, and as a group. One of the most impactful ways we, as WashU IT, can grow […]
Explore some of the many benefits available to WashU employees
At the start of the New Year, it’s a great time for WashU employees to explore the many benefits that are available to them. In addition to excellent healthcare and tuition benefits for employees and their dependents, and retirement investment options, check out adoption benefits, gym membership and community organization discounts, and more. As an […]
Student Tech Services (STS): Looking back on Tech Den’s Fall – advancing innovation, collaboration and community at WashU
This fall has been an exciting time for Tech Den, filled with milestones that showcase the team’s hard work, collaboration, and alignment with WashU IT’s ImpacT Strategic Plan. From a successful orientation season to meeting rising demands for services, Fall 2024 was all about progress, innovation, and supporting the university’s mission. In August, Tech Den’s […]
ServiceNow offers ITIL Fulfillers the option to stay informed of incidents while on the go
As an ITIL Fulfiller, you can choose to set your user preferences to receive SMS notifications at a chosen phone number when incidents are assigned to you or your workgroup. To begin receiving SMS notifications, add and enable a mobile phone as a delivery channel using the instructions below. At any time, you can disable […]
Information Security policy library update
The Office of Information Security (OIS) recently completed a major revision and expansion of the OIS policy and standards library. The goal of the project is to foster a strong security culture at WashU through clear and comprehensive coverage of all recommendations in the National Institute of Standards and Technology (NIST) Cybersecurity Framework (CSF). All OIS […]
Effective February 17, 2025: Some Older Apple Devices will not support Duo 2FA Authentication
Cisco, our Duo Two-Factor Authentication (2FA) vendor, has announced that the Duo Mobile App will not function on Apple devices running iOS 15 or below effective February 17, 2025. Customers who have used an Apple mobile device which will either need to be updated or replaced have received email notifications with specific instructions. Please see […]