Submitted by Jennie Franke In October, WashU announced its updated vision for the University – to mobilize research, education, and patient care establishing WashU and St. Louis as a global hub for transformative solutions to the deepest societal challenges. Not just any changes, but those focusing on “the deepest societal challenges.” That is both amazing, […]
Category: End User Services
“A Note from the Director of Danforth Deskside:” David Leisure – IT Service Delivery Owner, WashU Danforth Campus
There is no longer a need to visit the Apple store to talk to a genius. We can send one to you. Having the right people to meet our campus needs, and other measures taken during the last several years have led to an evolution in the support we deliver. A statement I used to […]
Craig Hager awarded as WashU IT partners with University Public Safety
For his assistance in resolving major incidents with University Public Safety in August and September 2022, Chief of Police Angela Coonce awarded Craig Hager two Awards of Excellence accommodations. On August 24th, Washington University Police Department (WUPD) officers were unable to communicate via WUPD radios due to public safety radio interference. It was discovered that […]
What’s Happening in EUS: The Service Desk focuses on Foundational Excellence
Submitted by Lisa Jordan With the goal of enhancing the customer experience, the WashU IT Service Desk team is focused on sharpening foundational skills within ticketing, phone calls, teamwork, and communication. What we are doing: ServiceNow – ensure consistent ticketing and trusted outcomes with the use of ticket templates, using the action / outcome format […]
ONE.WUSTL Has New User Interface
WashU IT has launched a new user interface for the ONE.WUSTL single-sign-on portal. With more than 250 tasks available, the portal gives the WashU community a quick and easy shortcut to services and systems such as WebSTAC, Canvas, Workday, Box, Outlook, and more from a single source, eliminating the time spent searching through browser bookmarks or attempting to […]
ONE.WUSTL Webinar: A New Way to Experience WashU Services and Systems
Submitted by Tahnee Alves Ayala Pereira WashU IT is launching a new user interface for ONE.WUSTL, a portal that gives the university community a quick and easy shortcut to access hundreds of services and systems. Join the WashU IT OCM team for a “ONE.WUSTL: Search, Click, Done!” webinar session this September and find out how […]
At-a-Glance Team Documents
Additional team-focused IT at-a-glance documents are here. They’re an introduction for new and existing IT staff who want to learn about WashU IT, quick references about services each team provides, background about how to request work, information about team leadership, and how to view active work different teams have on their docket. This content will […]
What’s Happening in EUS: New Machine Model Testing in WashU IT Quality Assurance
As technology advances, older computer models are no longer produced and replaced by newer models featuring new technology. There is a need for End User Services, specifically The WashU IT Depot, to update the computers and docks it offers based on the new models offered by Dell and Apple. Before the Depot adds the new […]
Training Available: Achieving Service Excellence – The Service Level Agreement (SLA) Component
In support of our promise of service excellence to our customers, WashU IT End User Services (EUS) has launched Achieving Service Excellence – The SLA Component web-based training in Learn@Work. The training is required annually of EUS staff; however, staff with WUSM ITSS and other WashU IT groups are welcome to complete the training. WUIT – […]
Shared Infrastructure Accomplishments – August 2022
Submitted by David Sterling Team Accomplishment Impact SIEE WordPress migration to cloud preparations are underway including substantive discussions among MarComm & MedPA and Pantheon The project is now underway and will allow Marcomm & MedPA to move WordPress sites to cloud provider SIEE Completed rollout of preferred last name automatic use as last name field […]