As part of our Privileged Access Management (PAM) cybersecurity strategy, WashU IT is implementing CyberArk, a patented vault technology used for managing and recording both credential storage and remote desktop access. As part of this plan, WashU IT will migrate its Identity Access Management (IAM) security tool from PMGuard to CyberArk. PMGuard will then be […]
Category: End User Services
March 23: Achieving Service Excellence – The Customer Service Component Training Launches
In support of our promise of service excellence to our customers, WashU IT End User Services (EUS) is launching Achieving Service Excellence – The Customer Service Component web-based training in Learn@Work on March 23. The training is required annually of all EUS staff; however, staff with WUSM ITSS and other WashU IT groups are welcome to […]
IT Asset Management Program moves forward in 2023
In July 2022 a new program was launched to create an IT Asset Management (ITAM) program at WashU. IT asset management (ITAM) provides an accurate account of technology asset lifecycle costs, risks, and performance to maximize the benefits from our technology investments. The Asset Management program will provide proficient, enterprise class IT Asset Management as a […]
WashU IT Welcomes Microsoft 365 (M365) Apps on February 8th, 2023.
WashU IT became the first department at WashU to adopt Microsoft 365 (M365) Apps, Washington University’s cloud-based productivity platform. All the latest productivity apps are included in M365, such as Microsoft Teams, Word, Excel, PowerPoint, Outlook, and OneDrive. Microsoft has made a major change to the branding of its Microsoft Office product. Microsoft Office is […]
What’s Happening in EUS: Systems and Procedures Changing Name to Systems Support
Effective Monday, February 13th, WashU IT Systems and Procedures will be renamed to WashU IT Systems Support. “The name WashU IT Systems Support better aligns with the specialized phone support we provide for applications such as Workday, ADIS, RMS, and Learn@Work,” says Lisa Jordan, Assistant Director End User Services, Service Desk. Systems Support’s functions will remain […]
WashU IT: Disaster Recovery Tabletop 2022
Submitted by Harold Mack Recovery from the loss of a data center was the focus of a recently completed WashU IT tabletop exercise. If you have been in WashU IT long enough, you might remember several years ago when power went out in the primary WashU IT data center. Services were restored in 4 hours. Is […]
What’s Happening in EUS: In the WashU IT QA Lab – Windows 11
The WashU IT Quality Assurance Lab (QA) has begun testing Windows 11 and task sequence 2.2. The new task sequence will give techs the choice to install Windows 11 or Windows 10, since not all computers will be capable of running Windows 11. To ensure computers, software, and policies work as expected, new operating systems […]
What’s Happening in EUS: Customer Relationship Manager: The Voice of The Customer
Submitted by Thomas Walker We are your Customer Relationship Manager. Think of us as a partner, as our focus is building relationships and effective communications that enable you to better leverage information and technology in support of your individual missions. We work to bridge the gap between the customer and IT by being the voice […]
What is IT Asset Management (ITAM)?
Pulled directly, and adapted from, techtarget.com/searchcio/definition/IT-asset-management-information-technology-asset-management December is IT Asset Management (ITAM) Awareness Month! Along with the IT Asset Management Program moving into full swing, it’s a great time to learn more about what ITAM is and why it’s so important. IT asset management (ITAM) is a set of business practices that combines financial, inventory […]
Microsoft Introduces Scheduling Poll for Outlook in 2023
*An addendum has been included in this article, “Introduction of Scheduling Poll applies only to M365 Apps version or Office 365 apps version of Outlook only.“ On December 13th, Microsoft’s FindTime add-in will now be a native feature called Scheduling Poll. FindTime is an Outlook add-in for scheduling meetings. The meeting organizer can send multiple […]