Effective Monday, February 26th, Melinda Schmidt will join WashU IT as the new Assistant Vice Chancellor and Chief of Staff to CIO Jessie Minton. Schmidt will assume the role currently held by Russell Sharp who is retiring in the coming months after 5 years of service. Sharp will help ease Schmidt’s transition over the next […]
Category: End User Services
Unleash the power of collaboration with Monday.Com
WashU IT is excited to announce the addition of Monday.com to its portfolio of work management platforms. Monday.com is here to transform the way you work, making Mondays and every other day of the week more efficient, collaborative, and enjoyable. Monday.com is a powerful collaborative work management platform which provides task-driven workspaces to enable users […]
What’s Happening in EUS: Quality Assurance (QA) introduces Jira Connection in ServiceNow
ServiceNow’s integration with Jira allows organizations to oversee both IT service management and software development workflows within a unified platform. On January 4th, the EUS Quality Assurance (QA) testing team introduced a new catalog item in ServiceNow. This catalog item is seamlessly integrated with Jira, streamlining the QA testing process. A new tab, “Jira Connection,” […]
Coming soon to WUIT Systems Support
Beginning this month, ServiceNow & Legacy ServiceNow access requests will be transferred from WashU IT Enterprise Applications to Systems Support. WashU IT Systems Support is not only the Tier 1 Helpdesk for Workday, Learn@Work, Wustl Key’s, and Duo 2FA issues, but also provides access for applications such as Research Management System, DocuSign, One.WUSTL.edu Publisher, ADIS: […]
OCIO ImpacT Spotlight: New video highlights IT ImpacT efforts
WashU IT’s Strategic Plan, ImpacT, aims to enhance decision-making by leveraging data through literacy, analytics, quality, and accessibility. Over four years, we’ll advance technology to boost WashU’s competitive edge and transform how we teach, learn, and innovate. Russell Sharp and Amy Walter from the Office of the Chief Information Officer present “Innovate & Secure: The […]
Message from the CIO: Travel Season Safety Tips to Know
The holiday travel season is here, and I want to make sure you are aware of some resources that are available to keep WashU information, as well as your personal information, safe. Traveling introduces security risks. Those risks can be mitigated through advanced planning and preparation. If you are traveling internationally, please visit the Trip Registration […]
Empowering excellence and making an ImpacT: The WashU IT Depot’s evolutionary process continues.
It has been 18-months since our last update, that time has tested our resilience, fostered innovation, and brought forth numerous impactful transformations. In the relentless pursuit of operational excellence, we’ve not merely weathered the supply-chain storm that was outlined in our last update, but we emerged stronger, charting an audacious course toward unprecedented efficiency and […]
At-a-Glance Team Documents 2023 Updates
Newly updated team-focused IT at-a-glance documents are here, offering an introduction for new and existing IT staff who want to learn about WashU IT. These materials are quick references about services each team provides, offer background about how to request work, as well as information about team leadership, and how to view active work different teams have […]
WashU IT welcomes new hires
As we move through the fall semester at WashU IT, we are joined by some new faces. The growth of our team at WashU IT builds upon our collective expertise and creativity. Each new member brings a unique set of skills and experiences that we believe will enhance our collaborative efforts and contribute to the […]
Tech Team Career Crossover Program Update
It’s been an exciting journey since the Tech Team Career Crossover Program launched in July 2023. The program, designed to increase collaboration and enhance troubleshooting efficiency, has exceeded expectations. In its initial phase, the program brought together the WashU IT Service Desk and Danforth Deskside teams. The technicians trained, shadowed, and then walked in each […]