Coming soon to WUIT Systems Support 

Beginning this month, ServiceNow & Legacy ServiceNow access requests will be transferred from WashU IT Enterprise Applications to Systems Support.  WashU IT Systems Support is not only the Tier 1 Helpdesk for Workday, Learn@Work, Wustl Key’s, and Duo 2FA issues, but also provides access for applications such as Research Management System, DocuSign, One.WUSTL.edu Publisher, ADIS: […]

OCIO ImpacT Spotlight: New video highlights IT ImpacT efforts 

WashU IT’s Strategic Plan, ImpacT, aims to enhance decision-making by leveraging data through literacy, analytics, quality, and accessibility. Over four years, we’ll advance technology to boost WashU’s competitive edge and transform how we teach, learn, and innovate.   Russell Sharp and Amy Walter from the Office of the Chief Information Officer present “Innovate & Secure: The […]

Message from the CIO: Travel Season Safety Tips to Know

The holiday travel season is here, and I want to make sure you are aware of some resources that are available to keep WashU information, as well as your personal information, safe. Traveling introduces security risks. Those risks can be mitigated through advanced planning and preparation. If you are traveling internationally, please visit the Trip Registration […]

Empowering excellence and making an ImpacT: The WashU IT Depot’s evolutionary process continues. 

It has been 18-months since our last update, that time has tested our resilience, fostered innovation, and brought forth numerous impactful transformations. In the relentless pursuit of operational excellence, we’ve not merely weathered the supply-chain storm that was outlined in our last update, but we emerged stronger, charting an audacious course toward unprecedented efficiency and […]

At-a-Glance Team Documents 2023 Updates

Newly updated team-focused IT at-a-glance documents are here, offering an introduction for new and existing IT staff who want to learn about WashU IT. These materials are quick references about services each team provides, offer background about how to request work, as well as information about team leadership, and how to view active work different teams have […]

WashU IT welcomes new hires

As we move through the fall semester at WashU IT, we are joined by some new faces. The growth of our team at WashU IT builds upon our collective expertise and creativity. Each new member brings a unique set of skills and experiences that we believe will enhance our collaborative efforts and contribute to the […]

Tech Team Career Crossover Program Update

It’s been an exciting journey since the Tech Team Career Crossover Program launched in July 2023. The program, designed to increase collaboration and enhance troubleshooting efficiency, has exceeded expectations. In its initial phase, the program brought together the WashU IT Service Desk and Danforth Deskside teams. The technicians trained, shadowed, and then walked in each […]

ImpacT in-person event draws nearly 300 to Holmes Lounge

Nearly 300 people attended a recently held in-person awareness event in Holmes Lounge on the Danforth campus highlighting ImpacT projects and programs. A photo gallery showcasing the excitement is available for viewing below. The event was a vibrant manifestation of our commitment to placing our faculty, staff, and students at the forefront of all our […]

WashU IT teams celebrate second year as part of Filament’s Thinksgiving event to help area nonprofits 

Teams from WashU will again come to the table with ideas to tackle challenges during an annual Thinksgiving event hosted by Filament. The event allows partnering organizations such as WashU to assist area nonprofits as they seek solutions for complex problems.   Filament is a company that designs and organizes meetings, including workshops, creative training sessions, […]

What’s Happening in EUS: The Customer Relationship Management (CRM) team would like to partner with you!

The WashU IT Customer Relationship Management team serves as an advocate for the customer to ensure their needs are conveyed and met. This requires internal coordination. CRM is actively seeking collaboration opportunities and partnerships, directly aligning and supporting our ImpacT guiding principle. We have enjoyed valuable collaborations with Enterprise Applications (EA), Enterprise Engineering (EE), Information […]