Beginning August 21, the WashU Mobile app will be retired as part of a planned transition to a suite of specialized mobile applications designed to provide direct access to the services students, faculty and staff use the most. After this date, the WashU Mobile app will no longer be maintained or updated. The recommendation for […]
Category: End User Services
Bryce Mueller honored for dedication as a 2024 Person of ImpacT
Recognized for his exceptional dedication and teamwork, Bryce Mueller is one of 12 WashU IT employees recognized with multiple nominations as a 2024 Person of ImpacT. His journey within the department over the past several years epitomizes a spirit of collaboration and mentoring that has been instrumental to its success. “In IT, we basically help […]
Celebrating a promotion: Lou Trout named Hardware Asset Manager
WashU IT is pleased to announce the promotion of Lou Trout to Hardware Asset Manager within the Service Management Office (SMO), part of the End User Experience (EUX) team. Trout’s promotion recognizes his extensive background in hardware management, unwavering attention to detail, and commitment to delivering exceptional customer experiences. In this new role, Trout will […]
New Walk-Up IT Service Location for students opening July 12
Student Technology Services (STS) is excited to announce a new walk-up service location for students. In support of one of the university’s space planning efforts and ongoing commitment to supporting students, STS will relocate from the Gregg House (located on the South 40) to a more central and visible location in the Danforth University Center […]
New Walk-Up IT Service Desk for students opening July 12
Student Technology Services (STS) is excited to announce a new walk-up help desk location for students. In support of one of the university’s space planning efforts and ongoing commitment to supporting students, STS will relocate from the Gregg House (located on the South 40) to a more central and visible location in the Danforth University […]
Thank you for a successful Maestro/ListServ Server retirement
In a strategic move to enhance mass communication capabilities and migrate to a vended cloud-based solution, the transition from the Maestro/ListServ email communication system to the Emma mass emailing application has been successfully completed. Kudos to the Emma project team, which includes Janet Deyarmin, IT Project Managers III; Matt Gerst, Lead Communications Specialist; Michele Harashe, […]
The Capacity Management Corner: New Resources Announcement
New Resource Pages for Project & Program Managers and Resource Managers The Capacity Management team is thrilled to announce the launch of two new resource pages designed to support our community of Project & Program Managers, as well as our Resource Managers. These resource pages are tailored to provide you with the knowledge and tools […]
Helping You Navigate WashU IT
Continuing our promise to provide seamless, accessible and transparent IT support and services to the university, WashU IT is excited to introduce the End User Experience (EUX) initiative. This team provides a centralized entrance for our stakeholders and customers so that, together, we can help you better navigate the world of IT. Within EUX, we’ve […]
Introducing WashU IT’s new navigators
In support of WashU IT’s End User Experience (EUX) initiative, the EUX Navigator Program is being launched, designed to improve collaboration with stakeholders by fostering strong relationships and a sense of community across the university. As part of this program, Dan Williams, Assistant Director of Business Alignment, and Ian Patterson and Dan Skillington, Business Alignment […]
End User Experience (EUX): Leading a Customer Support Team – 4 Strategies for Successes
Submitted by Celeste Graham Leading a customer support team requires a unique blend of empathy, communication, and strategic thinking. This role is pivotal in ensuring customer satisfaction which directly impacts the End User Experience (EUX). In this article, we will share effective strategies I have learned for leading a customer-centric team. Fostering a Collaborative Environment […]