Enterprise Systems and Solutions is working on a variety of projects. Below is a list of the projects they have completed in Q1 2025. Domain Title Summary Project Team Integrations T3 -EA-14070 – INT834 –McDonnell Genome Institute Daily PO ExtractOutbound McDonnell Genome had been clicking each PO/PDF file to print individually. This project implemented a […]
Category: End User Services
Stirnemann tapped to join peers to discuss Ivy Institution customer experience best practices
Michelle Stirnemann, Senior Director, End User Experience (EUX) was recently invited to join an Ivy Plus group of her peers to share insights, best practices, and new ideas that will improve the practice of experience management as it relates to IT. As our IT teams continue focusing on providing the best customer experience to our […]
Answers to questions about Zoom’s AI Companion and security
There have been many questions about Zoom’s AI Companion and the security of the transcriptions it creates, as well as the content Zoom uses to train its AI model. Check out a new knowledge base article (KBA) offering a brief overview of the AI Companion tool and WashU’s default settings. “Zoom is always adding and […]
WashU IT At-a-Glance Team Documents
Newly updated team-focused IT at-a-glance documents are here, offering an introduction for new and existing IT staff who want to learn about WashU IT. These materials are quick references about each team’s services, offer background about how to request work, and provide information about team leadership and how to view different teams’ active work on their docket. […]
What’s Happening in End User Services (EUS) – Tech News Spotlight: Gary Sonnenberg
Hello everyone! My name is Gary Sonnenberg, and I am the new Operations Supervisor for the End User Services/Service Desk team. I am excited to join the WashU community and bring years of operational excellence to the team. I look forward to the impact that our team will make this year and into the future! […]
What’s Happening in End User Services (EUS) – Tech News Spotlight: Celeste Graham
Hello WashU IT! My name is Celeste Graham, I am the new Operations Supervisor for WashU IT End User Services (EUS) and I just celebrated my 2-year anniversary with WashU IT in March! I was asked to tell a bit about myself and my journey to WashU so here it goes! I started my IT career […]
WashU IT Website Modernization Underway: Enhancing User Experience Through Seamless Navigation
We are excited to announce the beginning of the WashU IT Website Modernization project, an important step forward in our ongoing commitment to deliver excellence in customer experience. As part of the ImpacT plan and Here and Next Digital Transformation collaboration, this initiative reflects our dedication to enhancing various facets of our university’s digital infrastructure. […]
May 17: Maestro user access removal
As part of the Maestro retirement, Maestro user access will be removed on May 17th, 2024. Please transition to Emma or another application for mass emailing prior to May 17. Visit the Mass Emailing page for more information. Have questions? Submit a ServiceNow ticket and include Attention: Enabling Applications in your request. We appreciate your patience as we […]
Our future is shaped by our past: Recognizing years of service
Several employees marked anniversaries this month. Whether celebrating 1 year or 25, WashU IT employees are devoted to the success of the institution and their colleagues, and delivering a superior customer experience. Congratulations to those celebrating milestone work anniversaries, and thank you for all you do to support ImpacT, our IT Strategic Plan, each other, […]
May 1: Customer Relationship Management (CRM) Training launched
The Customer Relationship Management (CRM) training that was mentioned in the April 16 Tuesday Tech Newsletter launched on May 1. The training is designed to equip IT support staff with the necessary skills to effectively assess and enhance customer satisfaction. The CRM training is an interactive session that includes: Required annually for End User Services […]