Washington University in St. Louis is making bold strides in transforming its digital infrastructure through the ambitious Network Modernization Project. Launched in November 2024, this initiative is reshaping the university’s technological landscape by replacing outdated network equipment with state-of-the-art systems designed to meet the demands of a modern, connected academic environment. The project is a […]
Author: Bethany
Bryce Mueller honored for dedication as a 2024 Person of ImpacT
Recognized for his exceptional dedication and teamwork, Bryce Mueller is one of 12 WashU IT employees recognized with multiple nominations as a 2024 Person of ImpacT. His journey within the department over the past several years epitomizes a spirit of collaboration and mentoring that has been instrumental to its success. “In IT, we basically help […]
Microsoft Teams unveils new Chat & Channels experience
Microsoft has unveiled an exciting update allowing individuals to customize the Teams platform. As of late June, the new Chat & Channels experience was introduced, allowing for a streamlined interface merging Teams and Chat into a singular menu. This redesign means the left navigation bar, traditionally home to separate sections for Teams, will now unify […]
Virtual office hours: Engage and excel with RIS
WashU IT Research Infrastructure Services (RIS) has dedicated Research Facilitators to provide personalized support for your research needs. For those getting started with RIS services, as well as experienced users, one-on-one 15-minute Zoom sessions are available. Book a session today. Sessions are available to: RIS is available to help researchers work smarter and more efficiently.
Partner with EUX: Simplify IT, amplify impact
IT in higher education doesn’t need to be complicated. The End User Experience (EUX) team helps cut through complexity, reduce friction, and deliver smarter, more user-focused services across campus. Whether launching a project, troubleshooting a process, or navigating change—EUX is the trusted guide for customers and serves the rest of WashU IT through transparent, collaborative […]
From Clipboards to clicks: How RFID supercharged the LAMPS census
In January 2023, Washington University in St. Louis started the process to modernize how staff verify the animal census by pairing Radio-Frequency Identification (RFID)—a technology that uses electromagnetic fields to automatically identify and track tags attached to objects—with the Laboratory Animal Management and Protocol System (LAMPS). While LAMPS continues to determine the census based on cage […]
Changes to the custom Depot order process
As of last week, Custom Hardware Requests are submitted separately from Custom Software Requests in ServiceNow — and Custom Hardware Requests will trigger automatic email updates throughout the process. Custom Hardware Requests are now submitted separately from Custom Software Requests in ServiceNow — and Custom Hardware Requests will trigger automatic email updates throughout the process. […]
WashU IT OCM revises ServiceNow request form to enhance the requester experience
The WashU IT Organizational Change Management service request form has been revised to enhance the customer experience. The new OCM Service Request form is now available in ServiceNow. Revising the form is one of several changes the IT OCM Team implemented during FY25 to better align with Prosci Change Management methodology. The new form streamlines […]
PM Guide Continuous Improvement Committee recruiting new members
WashU IT’s Project Management Guide for Continuous Improvement Committee is recruiting new members. This is open to anyone supporting projects that would benefit from using the PM Guide (e.g. Project Managers, Business Analysts, etc.). The goal of the committee is to ensure the PM Guide remains effective, relevant, and aligned with both evolving project management practices […]
New Capacity Planning Workshop and scenario videos now available
Capacity planning has been selected as a top priority for WashU IT in FY26. This vital process ensures that the right resources are available at the right times and enables teams to effectively support the organization’s evolving technology needs. Planview, WashU IT’s capacity planning tool, allows teams to track and allocate resources efficiently and generate […]