The Service Portfolio project continues to make significant progress as one of the four foundational initiatives supporting WashU IT’s Operating Model and FY27 goals. A well-defined Service Portfolio creates a common understanding of the services WashU IT delivers and the value provided. The Service Portfolio initiative: Over the last several months, the Service Portfolio team has achieved several milestones. […]
Author: Bethany
Complete Mathematica and SAS software renewals by June 26th
With important renewal deadlines fast approaching, Washington University teams are being urged to take immediate action to maintain access to essential software tools, including Mathematica and SAS. Employees who rely on these applications to support their daily work must ensure their licenses are properly reviewed and renewed through the Software Renewal process. Failure to act by the upcoming deadlines could result in interrupted access […]
Save the date: July Virtual Lunch & Learn series announced
Software Asset Management (SAM) will host four Virtual Lunch & Learn sessions this July, providing the WashU community with an opportunity to learn about key software updates directly from manufacturer subject matter experts (SMEs). The July schedule includes: Each session will highlight recent software changes, best practices, and upcoming developments, while giving attendees the opportunity to […]
WashU IT Team successfully manages recent Canvas incident
Washington University in St. Louis Information Technology and distributed IT partners successfully navigated a global service incident in May affecting the university’s Canvas instance. A cybersecurity breach of Canvas created challenges for schools, colleges and universities around the world. Thanks to swift coordination, standout individual efforts within the team and the university’s business continuity plan, the global […]
June IT All Hands: CAO vision, Canvas cybersecurity response and recognizing employee milestones
The upcoming WashU IT All Hands meeting on June 24 will feature Nichol Luoma, Executive Vice Chancellor and Chief Administrative Officer at Washington University in St. Louis. Luoma will deliver an update on strategic university initiatives, recognizing WashU IT’s presence in the St. Louis IT community for maintaining strong operational stability and collaboration while supporting core university priorities. Luoma’s remarks will highlight a strategic evolution toward true enterprise alignment, user-centered service delivery and […]
Streamlining the day: A guide to Microsoft To Do
Microsoft To Do serves as a versatile task management application designed to help users organize, prioritize and manage daily responsibilities across various platforms. Available on Windows, macOS, iOS, Android, and the web, the app automatically syncs with Outlook Tasks and Microsoft Planner, allowing users to view and manage flagged emails, project tasks and personal errands as actionable items in one centralized […]
ITSM Roundtable: Change Enablement at WashU
April launched IT Service Management (ITSM) new roundtable discussions. The inaugural session was a great success with nearly 200 attendees. This month, ITSM looks forward to continuing the momentum by hosting an interactive conversation regarding Change Enablement at WashU. The WashU community is impacted by change each and every day. From small configuration updates to campuswide initiatives, change is everywhere. In this month’s session, attendees will step back from tools and process […]
Reminder: Complete annual HIPAA Refresher Training before June 30
As the end of the fiscal year approaches, employees are reminded to complete the mandatory HIPAA Refresher Training requirement. Assigned July 1, 2025, all staff members should verify whether they have completed the training by checking their status in Workday. Those who have not yet completed the module can do so via Workday or attend a live […]
Enhance knowledge with the upcoming Introduction to HPC Training Series
Research Infrastructure Services (RIS) is excited to announce an upcoming Introduction to HPC (High Performance Computing) Training Series. These workshops are designed for those with little to no HPC knowledge, as well as beginners looking to improve their HPC skills. Training sessions available: • Introduction to Open OnDemand (OOD) Best for: Researchers just starting out with HPC and with no command-line knowledge. Topic covered: How […]
Securing the foundation: WashU IT retires 114,000 inactive WashU keys
In a landmark effort to bolster the university’s cyber defenses, WashU IT recently completed a massive initiative to disable inactive WashU Keys—the first project of its kind in the university’s history. Roughly one-third of all existing WashU Keys were recently retired in this project under CyBear, marking a significant milestone in how the university manages identity and access. Identity and Access Management had the […]