The Customer Relationship Management (CRM) training that was mentioned in the April 16 Tuesday Tech Newsletter launched on May 1. The training is designed to equip IT support staff with the necessary skills to effectively assess and enhance customer satisfaction.
The CRM training is an interactive session that includes:
- Defining CRM and its significance in our service delivery
- Identifying the members of the CRM Team
- Establishing clear expectations for engaging with the CRM Team
Required annually for End User Services (EUS) staff, the training, WUIT EUS – Achieving Service Excellence – The Customer Relationship Management (CRM) Component training was assigned on May 1 with a due date of June 5. It will auto-assign annually thereafter.
For IT staff outside of EUS interested in learning more about the CRM, navigate to the other version that will not auto-assign to you annually, WUIT – Achieving Service Excellence – The Customer Relationship Management (CRM) Component.
More information about the CRM Team can also be found on the WashU IT Customer Relationship Management webpage.
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