WashU IT Services for Fall 2020 Semester

Entering the Fall 2020 semester, WashU IT would like to welcome back our students, faculty, and staff. We aim to provide the highest level of service to WashU campuses while observing safe and healthy practices for everyone. 

To ensure success and comply with alternate operations and public health recommendations, WashU IT will have a modified approach to providing technology services this fall. We will still offer in-person support, though limited, and have many other ways of providing IT support to our users in a quick and timely manner. 

WashU IT Support for Students 

Student Technology Services (STS) 

Student Technology Services provides services and support to all residential students at Washington University in St. Louis. Visit the walk-in service desk in Gregg Hall or contact us to make an on-line Zoom appointment for assistance. 

Common assistance areas include: 

• Connecting laptops and mobile devices to the wireless network and O365
• Password resets
• Identity maintenance
• Speeding up a sluggish laptop
• Clearing up a virus problem
• Printing
• New student? See our #Incoming First-Year FAQ

WashU IT Tech Den 

Tech Den provides technology services to the Washington University Danforth student community, with a focus on graduate/professional and non-residential students. We support students in the use of core technologies, including laptop purchasing guidance, laptop repairs/loaners, network connectivity, email, printing, and software support.

Are you wondering what are the recommended specs for a laptop for your degree?

• WashU has general minimum requirements for laptops which should meet the needs of most incoming students on the First Year Undergraduate Students page.
• Some WashU schools recommend a higher level of computing power than the minimum because of special software required for programs in that school.

Danforth Campus Store Tech Center 

The Tech Center services and repairs Apple computers which are covered under warranty. 

Repairs can be dropped off for the next available repair time. Walk-ins welcome. In-house repair turnaround is 2-3 business days, excluding holidays and weekends. Mail-in repairs to Apple take about a week. Times vary based on the repair performed. 

School-Specific Changes

Brown School 

Brown School will be offering no computer labs or shared-use computers for students for the Fall 2020 semester. 

Arts & Sciences

The College of Arts and Sciences will be reducing capacity at some computer labs and converting others to Remote Desktop labs.

School of Medicine

Computer labs at the School of Medicine have lowered their maximum capacity to implement social distancing requirements of the University.

Sam Fox School of Art+Design

Computer labs will be operating at reduced capacity for social distancing.

WashU IT Support for Students, Staff and Faculty

WashU IT WUSM Link Tech Bar

The WUSM Link Tech Bar is centrally located in the Pedestrian Link near the Clinical Sciences Research Building (CSRB). The Tech Bar provides convenient, walk-up IT support that you can access on your way to other Medical Campus locations. It is open to all Medical School students, faculty, and staff, with no appointment is needed.

The WUSM Link Tech Bar staff can assist with:

• Simple fixes to common issues on WashU owned and managed devices such as:
  • WIFI configuration and setup assistance on mobile devices
  • WIFI troubleshooting assistance on mobile devices
  • Remote connection assistance on mobile devices
• Scheduled Loaner laptop drop-off and pickup
• Mobile device (ex. tablet, laptop) repair drop-off
• Loaner accessories pick-up and drop-off (ex. video and a/c adapters)
• Password resets
• In general, services requiring 15 minutes or less

Media Services

Media Services continues to be able to provide on-site support for events including but not limited to the following services.

• A/V Consulting & Advising
• Event Production
• Telephone and Voice
• Video Conferencing

Visit their website for more details and links to request services: https://it.wustl.edu/services/communication-collaboration

WiFi availability on campus

The Washington University Wireless Network is based on state-of-the-art Cisco wireless controllers and access points (APs) and offers speeds up to 1gbps (802.11ac) in supported areas.

You are encouraged to take advantage of outdoor wireless access when possible. More information on WashU’s wireless networks is available on this it.wustl.ed page.

School-Specific changes

Brown School

The Brown School Service window which assists classroom instructors and support personnel for in-person events will not be available for the Fall 2020 semester.

Arts & Sciences

In-person support will be primarily by appointment only.

Equipment coming into or going out of A&S Computing facilities may need to be quarantined for up to 72 hours.

More information here: insideartsci.wustl.edu/safety-protocols

School of Medicine

Guidelines have been published to help you safely meet during a pandemic.

WashU IT Support  

Our expert staff consists of trained Information Technology personnel and competent student technicians. If we cannot answer your question, we will route you to the appropriate department or person.

How-To Guides

Find guides and resources for many topics including connecting to WiFi, VPN, Accessing Epic, Email, Box and much more.

https://it.wustl.edu/help/#how-to