ServiceNow

Helpful Links

Guide for Access and Usage of ServiceNow

Quick Guide for Navigating the Self-Service Portal

Guide for IT Requests to Onboard New or Transfer Employees

Login and Access to the Onboarding Request Form

ServiceNow logoWashU IT uses the ServiceNow platform for its technology ticketing and IT asset management system. Your IT interactions, including break/fix support and requests for services, are all logged and tracked in ServiceNow.

ServiceNow offers many benefits, including:ServiceNow Web Graphic

  • Interactions with an IT support provider will generate an email notification to you from WUSTL IT Services: <wusm@service-now.com> and will include a targeted link to the self-service portal that allows you to track your service ticket, progress and resolution. You will be prompted to login with your WUSTL Key and password to view your tickets.
  • An easy method to update your ticket with additional information and/or stay abreast of changes
  • Improved incident tracking and service request resolution
  • A shared knowledge base to help customers and support staff with services that WashU IT supports
  • Ability to manage and plan for IT assets throughout their lifecycle
  • Robust reporting and dashboard capabilities
  • Greater automation and self-service ability, which means less time spent talking with IT support providers

Looking for ServiceNow training, quick guides, and more? You can find it all here.

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ServiceNow News

New ServiceNow Releases in the Works: Streamlining Service Delivery

As we continue to consolidate services and service management for a more efficient and satisfactory user experience, we’re excited to release a series of improvements to ServiceNow that will streamline the service delivery process. You can learn about them below. Visit this page often, as we’ll updated it with new information as releases approach.