Alerts Announcements Outage and Maintenance

February 20 – Unplanned Outage: Epic via Citrix Desktop

Washington University Information Technology has detected an issue where EPIC is currently unavailable via the Citrix desktop affecting Citrix users.

We have found that the below steps usually corrects this issue.

  • Reboot the affected computer
  • Wait approximately 2 minutes before logging into your Citrix desktop

If this reboot does not successfully correct this issue please feel free to contact the service desk at (314) 933-3333.

We appreciate your patience as we work to restore service.