Outage and Maintenance

June 21: Bomgar Remote Support Agent Outage

By mgerst on June 12, 2019 in Alerts, Announcements, Outage and Maintenance

Washington University Information Technology will be updating the Bomgar Remote Support Agent, the tool which gives us the ability to remote into user’s computers to assist our customer support efforts, which will result in an outage of our ability to utilize the Bomgar Remote Support Agent on Ju...

July 12-13: Learn@Work Outage 

By allisonstewart on June 6, 2019 in Alerts, Announcements, Outage and Maintenance

Learn@Work will be unavailable on July 12, at 10 p.m. – July 13, at 11 a.m., as Washington University Information Technology performs quarterly updates to bring new functionality to the service. Detailed enhancement information will be available within the Release Notes on the it.wustl.edu/...

July 31: IS&T File/Print Server Retirement

By allisonstewart on June 5, 2019 in Alerts, Announcements, Outage and Maintenance

On July 31, the IS&T File/Print Server (istfileprint.wustl.edu) will be retired and decommissioned due to the approaching end of life. Once the server is decommissioned, you will no longer have access to your data on the server. Please move your data stored on this server to Box, SharePoint o...

June 8: Archibus Outage

By allisonstewart on June 5, 2019 in Alerts, Announcements, Outage and Maintenance

Washington University Information Technology will perform maintenance, which will cause Archibus and its systems of OSIS, myReservations, BED workspace, ManageSpace Survey module, and OASIS to be unavailable on Saturday, June 8, at 10:30 a.m. to 2:30 p.m. Please plan your work activity around the...

May 26 – SharePoint Outage

By allisonstewart on May 25, 2019 in Alerts, Announcements, Outage and Maintenance

As the result of a potential security vulnerability, Washington University Information Technology will perform the July quarterly update ahead of schedule. The update will occur tomorrow, Sunday, May 26, from 10 a.m. – 10 p.m., which will cause SharePoint to be unavailable during the update...

May 22: Bear Bucks Outage

By allisonstewart on May 14, 2019 in Alerts, Announcements, Outage and Maintenance

Washington University Information Technology will perform an upgrade to the Odyssey service which will cause the usage of Bear Bucks to be unavailable on May 22, 5 a.m. – 10 a.m. Have questions? Email or call us, referencing CHG0050664. For urgent issues, please call us at (314) 933-3333. W...

5/31 – 6/2: Web Help Desk Outage

By allisonstewart on May 9, 2019 in Alerts, Announcements, Outage and Maintenance

Washington University Information Technology will perform an upgrade to the Web Help Desk on May 31, 5 p.m. – June 2, 11:30 p.m. During the upgrade window, tickets may be submitted to the Web Help Desk by email; however, they will be in a hold status until the upgrade and testing is complet...