The WUSTL Key is changing names to WashU Key on March 18. While getting a new name and new look, rest assured that your login process will remain unchanged.
Author: Matthew
ServiceNow enhancement: Request short description is now editable
We are pleased to announce an update to ServiceNow for the Request Short Description field designed to improve the customer experience. Fulfillers can now edit the Short Description field on Request items similar to the Short Description field on Tasks. This allows us to provide better descriptions on item requests for your team view, for […]
Effective February 17, 2025: Some Older Apple Devices will not support Duo 2FA Authentication
Cisco, our Duo Two-Factor Authentication (2FA) vendor, has announced that the Duo Mobile App will not function on Apple devices running iOS 15 or below effective February 17, 2025. Customers who have used an Apple mobile device which will either need to be updated or replaced have received email notifications with specific instructions. Please see […]
Cisco AnyConnect is now Cisco Secure Client
The Cisco AnyConnect Secure Mobility Client, the application used to connect to WashU VPN, was updated between March 18 and April 4. As part of this update the application’s name and icon both changed. The new name on both Windows and Mac computers is Cisco Secure Client and the new icon shown to the right. […]
November 20: DUO 2FA Changes
The DUO Two-Factor Authentication (DUO 2FA) system will be changed on November 20 to enhance the university’s information security posture. This change will impact all systems and services which require DUO 2FA. Why is DUO 2FA Changing? The current standard DUO 2FA authentication methods, DUO Push and Call Me, prompt us to approve login attempts by […]
Implementing Enhanced Wired Network Security on the WUSM Campus
WashU IT and WUSM ITSS have begun securing the wired network on the WUSM campus, a process called Network Access Control (NAC). This process introduces a New Network Registration process to access the wired network on the WUSM campus. Network Access Control (NAC) will allow us to secure the wired network in a manner similar […]
Required Maintenance for Kramer VIA Wireless Presentation Devices
WashU IT has been made aware of a required maintenance for multiple Kramer VIA Wireless Presentation Devices throughout both the Medical and Danforth campuses.These are the devices which allow you to wirelessly share your laptop or device screen on room monitors and/or through room projectors via WiFi networks. As a result, some of the Kramer VIA […]
Securing the Wired Network on the WUSM Campus
WashU IT and WUSM ITSS have began implementing the preparatory step of securing the wired network on the WUSM campus, a process called Network Access Control (NAC). Network Access Control (NAC) will allow us to secure the wired network in a manner similar to the WUSM-Secure wireless network, which requires your WUSTL Key credentials. This […]
Hibernate, Sleep, or Shut Down. What Should I Use?
Should I hibernate, sleep, or shut down my computer? Whether you are concerned about efficiency, your device’s health, or energy consumption, this is something most of us have wondered before. Perhaps you have even consulted with multiple professionals and received mixed feedback on what is best. While each of these power-down options appears to shut […]
May 12: Retire Passcode for WashU Two-Factor Authentication (2FA)
Washington University Information Technology will retire the use of Passcode as an authentication method for WashU Two-Factor Authentication (2FA) to enhance information security at the University on May 12 for all individuals who have not used the passcode authentication method within the last 90 days. The Send Me a Push and Call Me options will remain as […]