We are pleased to announce an update to ServiceNow for the Request Short Description field designed to improve the customer experience. Fulfillers can now edit the Short Description field on Request items similar to the Short Description field on Tasks. This allows us to provide better descriptions on item requests for your team view, for […]
Author: Matthew
The WUSTL Key is becoming WashU Key on March 18
The WUSTL Key is changing names to WashU Key on March 18. While getting a new name and new look, rest assured that your login process will remain unchanged.
Effective February 17, 2025: Some Older Apple Devices will not support Duo 2FA Authentication
Cisco, our Duo Two-Factor Authentication (2FA) vendor, has announced that the Duo Mobile App will not function on Apple devices running iOS 15 or below effective February 17, 2025. Customers who have used an Apple mobile device which will either need to be updated or replaced have received email notifications with specific instructions. Please see […]
Cisco AnyConnect is now Cisco Secure Client
The Cisco AnyConnect Secure Mobility Client, the application used to connect to WashU VPN, was updated between March 18 and April 4. As part of this update the application’s name and icon both changed. The new name on both Windows and Mac computers is Cisco Secure Client and the new icon shown to the right. […]
November 20: DUO 2FA Changes
The DUO Two-Factor Authentication (DUO 2FA) system will be changed on November 20 to enhance the university’s information security posture. This change will impact all systems and services which require DUO 2FA. Why is DUO 2FA Changing? The current standard DUO 2FA authentication methods, DUO Push and Call Me, prompt us to approve login attempts by […]
Sunday November 12: Epic Feature Release
The EPIC1 team and Washington University Information Technology will perform the quarterly EPIC Feature Release on Sunday, November 12, between 12:30 a.m. and 3:30 a.m. Temporarily Unavailable Customization Options The below listed common workflow customization options of EPIC will be temporarily unavailable from Friday, November 10, at 5:00pm, until the end of the feature release on […]
Implementing Enhanced Wired Network Security on the WUSM Campus
WashU IT and WUSM ITSS have begun securing the wired network on the WUSM campus, a process called Network Access Control (NAC). This process introduces a New Network Registration process to access the wired network on the WUSM campus. Network Access Control (NAC) will allow us to secure the wired network in a manner similar […]
Sunday, August 20: EPIC Feature Release
The EPIC1 team and Washington University Information Technology will perform the quarterly EPIC Feature Release on Sunday, August 20, between 12:30 a.m. and 3:30 a.m. Temporarily Unavailable Customization Options The below listed common workflow customization options of EPIC will be temporarily unavailable from Friday, August 18, at 5:00pm, until the end of the feature release on […]
July 1: Planview Administrative Task/Type Change
On July 1, WashU IT will replace the Non-Project Administrative Task/Type in Planview PPM Pro with Team Meetings and Other Administrative Activities and Talent Management to better identify how time is used. We invite you to view the Time Entry guidelines, which details how to use these new categories. Additionally, the table below provides examples […]
Sunday, April 16: EPIC Quarterly Update
The EPIC1 team and Washington University Information Technology will perform the quarterly EPIC upgrade on Sunday, April 16, between 12:30am and 4:00am. Temporarily Unavailable Customization Options The below listed common workflow customization options of EPIC will be temporarily unavailable from Thursday, April 13, at 5:00pm, until the end of the upgrade on Sunday, April 16, at […]