News & Events

For his assistance in resolving major incidents with University Public Safety in August and September 2022, Chief of Police Angela Coonce awarded Craig Hager two Awards of Excellence accommodations.  On August 24th, Washington University Police Department (WUPD) officers were unable to communicate via WUPD radios due to public safety radio interference. It was discovered that […]

Do you engage with vendors as part of your job? Would you like the chance to develop stronger communication skills and specific techniques for more effectively working with them? Join us on October 26th from 2:00 PM to 3:00 PM CT for ClearEdge’s Forecasting and Modeling Training! Enterprise Software sales teams employ three simple tactics […]

Submitted by Lisa Jordan With the goal of enhancing the customer experience, the WashU IT Service Desk team is focused on sharpening foundational skills within ticketing, phone calls, teamwork, and communication. What we are doing: ServiceNow – ensure consistent ticketing and trusted outcomes with the use of ticket templates, using the action / outcome format […]

WashU IT has launched a new user interface for the ONE.WUSTL single-sign-on portal. With more than 250 tasks available, the portal gives the WashU community a quick and easy shortcut to services and systems such as WebSTAC, Canvas, Workday, Box, Outlook, and more from a single source, eliminating the time spent searching through browser bookmarks or attempting to […]

WashU IT End User Services is developing and actively training our staff to provide service excellence. We have just released a new training module that discusses the importance of fulfilling our promise to our customers concerning timeframes for resolving incidents within our established Service Level Agreements (SLA). SLAs are a documented agreement between a service provider […]