News & Events

A gallon of gas was $0.91, the average cost of a new car was $10,400 and the Cold War and the Berlin Wall were on the verge of collapse. It was 1988; the year Diane Gentile started her career at WashU. As Diane says, she did not intend or choose to have a life-long career […]

Last Fall, WashU IT’s Identity and Access Management team (IAM) adopted CyberArk as a tool to manage privileged access across the University. CyberArk is a leader in privileged access management solutions that help organizations secure their most critical assets and data. The CyberArk application will be used at WashU for secure password storage and/or management, […]

Whether you’re someone with vast experience in IT Service Management (ITSM), an academic specializing in service delivery, a frontline practitioner, or someone with an interest in improving the quality of the IT services we deliver, the new ITSM Community of Practice is for you. Please join our ITSM Community of Practice Team to let us […]

Since September of 2022, WashU IT End User Services has been developing new training and actively training our staff to provide service excellence. We have just released new training that discusses critical customer service skills. Our staff is tested on their ability to apply the skills to common scenarios they’ll encounter. By raising awareness of […]

Beginning Thursday, WashU IT is implementing a new procedure to promptly notify individuals reporting an issue, providing them with an acknowledgement and an estimated timeframe.     The latest enhancement will give customers a greater level of transparency based on prioritization of impact, ensuring an understanding of what to expect to reach a resolution.        “We want you […]