WashU Key How-To’s

1. Open your browser and navigate to connect.wustl.edu.

2. Select Change Password.

3. If you are not already logged in, you will be prompted to do so.

4. Enter current and new passwords and select Change Password.

• If your password met the requirements, you will be taken to the password confirmation page.
• Notes:
  • You will need to enter your new password twice to ensure accuracy.
  • Your new password must meet the complexity criteria.
    • Must contain at least 8 characters
    • Cannot contain more than 127 characters
    • Must include at least 3 of the following:
      • One or more lower case letters
      • One or more upper case letters
      • One or more numbers
      • One or more is these special characters: !, @, #, $, %, ^, &, *, ?, _, -, or |
    • Cannot include more than 2 consecutive letters of your first name, last name, or WashU Key ID.
    • You cannot reuse your last 5 passwords.

4. Select OK on the password confirmation page.

You can create secret questions and answers to give yourself more security and the ability to manage more of your security via MyAccess.  To create your secret questions and answers:

1. Navigate to connect.wustl.edu.
2. Select Change Secret Questions

3. If you are not already logged in, you will be prompted to do so.
4. Choose your three questions and answers, and select Save.

Note: Creating Secret Questions is optional, but if you do not create them, you will not be able to perform MyAccess functions such as resetting your password online.

The following are the steps to successfully create your WashU Key:

1. Navigate to connect.wustl.edu.
   • You will be prompted to login to WashU Connect using your current Login ID. 
2. Select your new Login ID from the list of possible Login IDs provided.
3. Select a password. Your password must meet the requirements listed on Step 2 of the WashU Key Registration Page.
4. After you create your WashU Key, please be sure to set up your Secret Questions.

If you successfully created your WashU Key, you will get a confirmation page.  Be sure to remember your WashU Key!  Once your WashU Key is created, you MUST use it to login to all WashU Connect supported applications.

Logging on to an application with your WashU Key is quite easy.

1. 1. Select the login button on the home page of the application you want to access. This will take you to the WashU Key Login page.
2. Enter your WashU Key Login ID and password. Then select Login.

After you successfully log in to WashU Connect, you will be redirected back to the application you originally intended to enter.

Notes:

• If you incorrectly input your WashU Key or password, the following message will appear: “Invalid Login ID/Password. Please try again”.
• If you try entering your old login information, once you’ve selected your new WashU Key, the following message will appear: “Authentication Failed: This credential has been converted to a WashU Key credential. Please enter your WashU Key login ID and password”.
• Logging in with your WashU Key assumes you have already setup your new ID and password.
• If your password has expired, you will be automatically directed to a page to change/update your password.

1. Select Forgot WashU Key ID? on the WashU Key login screen.

2. Enter your email address, then select Submit.
   • Note: Enter an email address on file with a University system to which you have access.

If you do not receive requested information via email, please contact the WashU IT Service Desk at 314-933-3333.