Order a New Computer, Accessories, or Hardware Move FAQ
Order a New Computer, Accessories, or Hardware Move
A custom order was placed for me. Is there any way to check on the status of this order?
You can view the status of your request as it progresses through the Service Now request. If...
Are the 24” Standard Monitors listed on the ordering form Epic compliant?
Yes, the 24” Standard Monitors in IT Depot stock are all Epic compliant.
Can I request a custom order for a device that is not Dell or Apple?
Yes. However, due to our single-source purchasing agreement, there must be a business...
How do you come up with the selections that are available to purchase from IT Depot stock?
The IT Depot analyzes all computer equipment purchased by WashU from Dell and Apple...
How does billing for custom orders differ from standard orders coming from IT Depot stock?
Standard Orders coming from Depot Stock: After Checkout, the items and price will be sent...
I found a Dell or Apple device on sale that is cheaper than what is available through the IT Depot. Is it okay to order what I found instead?
Typically cheaper means you are also giving up performance and security. It also may not be
I need something other than what is listed on the ServiceNow catalog, what do I do?
There is an option to select “Custom Client Hardware and Software” in the ServiceNow catalog...
I ordered a new computer, but during the install it was discovered that it is not compatible with my current monitor and/or accessories. What do I do now?
We live in an environment where IT technology can change very rapidly. It is often...
I would like to know additional information about the equipment that is available to select. Who do I talk to?
Please contact the WashU IT Depot team at itdepot@wustl.edu.
If I order a stock item listed in the ServiceNow catalog, how long will it take to receive it?
The IT Depot typically fulfills requests within 1-3 business days after the order has been...