Order a New Computer, Accessories, or Hardware Move FAQ
Order a New Computer, Accessories, or Hardware Move
If I order an item that is a custom order, how long will it take to receive it?
After your department approves the request, fulfillment times vary based upon the vendor...
Is there a warranty that comes with equipment from the IT Depot?
All standard Dell laptops and desktops are purchased with a standard 5-year warranty...
What if I need assistance completing the ordering form?
Please call the Service Desk at 314-933-3333 and they will assist you.
What if I need to contact the IT Depot directly?
For questions directed to the IT Depot, please email ITDepot@wustl.edu
What if I want a different warranty type or length?
The IT Depot can assist with creating a custom order with a different warranty type/length...
When I go to Dell/Apple through Marketplace and build a comparable computer to those listed as being available through the ServiceNow catalog, I noticed that the prices are different. Why?
Several factors can affect the final price. However, equipment from IT Depot stock is usually...
Where does the IT Depot deliver the equipment that is requested?
Almost all orders are delivered to a local tech hub. A Field Tech will contact the customer to...
Will the selections available change?
Yes. As technology and the WashU environment changes, so will the selections. The IT Depot...