Washington University Information Technology provides help through many methods, including How-To resources, troubleshooting articles in our Knowledge Base (requires WashU Key login), and contacting the IT support group assigned to your area.
Support
WashU IT Support: Our expert staff consists of trained Information Technology personnel and competent student technicians. If we cannot answer your question, we will route you to the appropriate department or person.
phone: (314) 933-3333 | email: ithelp@wustl.edu | web / chat: ServiceNow
Specialized Support
Knowledge Base
Our knowledge base contains thousands of articles containing troubleshooting guidance for common IT issues. Search key terms related to your problem to find solutions.
How To
Make the most of offerings and services from WashU Information Technology. WashU IT offers direction in the form of guides, FAQs and videos to help you work more efficiently.
WashU 2FA How-To’s
Enrollment Instructions for Washington University users.
WashU 2FA Frequently Asked Questions
WashU 2FA Frequently Asked Questions for Washington University users.
Wireless Networks
State-of-the-art Cisco wireless controllers and access points (APs) offer speeds up to 1gbps in supported areas.
WashU Key Frequently Asked Questions
WashU Connect Frequently Asked Questions.
WashU Key How-To’s
WUSTL Connect Guides for Washington University users.
Zoom Meeting Best Practices
Users can follow these security tips to ensure meetings continue to run smoothly and sensitive information is not shared with outside parties.