We are pleased to announce the new ServiceNow platform will launch on June 1, 2020. If the university were to resume normal operations at that time, we have a contingency plan to postpone the launch by two weeks to allow for staff and support teams to return to the office. We have two upcoming Q&A […]
Category: ServiceNow
ServiceNow Change (WashU IT self-service portal)
March 17, 2020 Update: To avoid further distraction while the university prepares on account of the coronavirus (COVID-19), we are postponing the launch of the new ServiceNow (WashU IT self-service portal) until further notice. To help improve customer service, WashU IT is launching a new version of ServiceNow for IT support on March 30, 2020. […]
January 13 – ServiceNow Project Update
Update We have extended the go-live date of the new ServiceNow to March 9, 2020. Although we had planned to deliver the new instance in February, we are excited to have the additional time to fine tune the platform and bring users onboard. The additional time will afford us the ability to provide instructor-led training […]
ServiceNow Project – Testing & Training
Testing The ServiceNow Strategic Revitalization Project is undergoing User Acceptance Testing (UAT) now through Friday, January 17, 2020, on the following modules: Incident Management Change Management Knowledge Management Service Request Management UAT is being offered as self-paced or through in-person sessions. If you’d like to complete self-paced testing, the scripts are available on Box. Please […]