As the WUSM community works through the current COVID-19 situation it is critical that the WUSM team continue to be as productive as possible. With that in mind the WUSM IT Support Services team wants to ensure everyone is familiar with their individual methods for working remotely. The following policies and expectations have been consolidated […]
Category: News & Events
March 17: Telecommuting Resources
As we prepare for remote operations, a webpage has been created containing technology resources and guidance to help ensure faculty and staff can perform essential functions while working remotely. Telecommuting During COVID-19 Guidance This webpage, and those linked to from it, will consistently be updated over the next few days to provide additional resources and […]
March 13 Update: Postponed Launch of the New ServiceNow
To avoid further distraction while the university prepares on account of the coronavirus (COVID-19), we are postponing the launch of the new ServiceNow (WashU IT self-service portal) until further notice. For information about the ServiceNow Project, go to the ServiceNow Project page. Have questions? Email the ServiceNow Project Team.
March 9: Windows 10 Feature Update Available in Software Center
In an effort to keep computers secure in an environment with ever more sophisticated security attacks, Microsoft releases feature updates for Windows 10. These updates keep computers safe from attacks and allows users to take advantage of new features and functionality. Windows 10 Feature Update Version 1909 is now available in Software Center for you […]
ServiceNow Change (WashU IT self-service portal)
March 17, 2020 Update: To avoid further distraction while the university prepares on account of the coronavirus (COVID-19), we are postponing the launch of the new ServiceNow (WashU IT self-service portal) until further notice. To help improve customer service, WashU IT is launching a new version of ServiceNow for IT support on March 30, 2020. […]
ITIL v4 Foundation Training
As a reminder, WashU IT staff will attend IT Service Management training to improve our service delivery. Contractors/Student Workers Contractors and student workers should watch the 40-minute LinkedIn Learning ITIL Foundation 4 First Look video. Employees Employees are required to attend a 2-day, in-person ITIL v4 Foundation class and then pass the WashU IT-funded ITIL […]
Feb 12-14: Network Maintenance in Multiple Danforth Buildings
Washington University Information Technology will be performing preparatory work for upgrades to the network devices in multiple Danforth Campus buildings on February 12-14. We do not anticipate any service interruption, however, due to the age of equipment being replaced there remains a small chance this work could cause an unanticipated network, phone, and wireless interruption […]
Tech Tables scheduled to support the Medical School Email Changes
Tech tables have been scheduled to support the announced Medical School Email Changes. Location Floor Times Dates Tech Bar in the Pedestrian Link Please see their site for availability Farrell Learning and Teaching Center (FLTC) 2rd Floor 10am – 2pm 3/9 – 3/12 Center for Advanced Medicine (CAM) 3rd Floor 10am – 12pm 10am – […]
March 2: Medical School Email and Calendar Changes
Recently, the School of Medicine experienced several events resulting in security breaches for the University. In order to address these vulnerabilities, we are making changes to our email configuration as a first step to securing the WUSM computing environment. Effective March 2, 2020, School of Medicine Students, Faculty, and Staff will no longer be able […]
WUSTL Key Log-In Page Gets a Makeover
In mid-January 2020, the new WUSTL Key log-in page made its debut. This change enhanced visuals and streamlined online interfaces as part of modernizing the University log-in experience. Due to the outdated nature of the current log-in page and its cumbersome use on mobile devices, WashU IT’s Shared Infrastructure team set out to create a […]