Washington University Information Technology is pleased to announce the release of the WashU IT Metrics website. This password protected site (Wustl Key username and password) contains metrics from multiple areas including, but not limited to: VPN and Internet connection bandwidth; customer service survey responses; Zoom usage; HRMS and AIS availability and login times; Research Compute […]
Category: News & Events
5 Ways to Improve Efficiency in Your Work Routine
Adapted from an article by Sadissa Babeni at sherweb.com Office 365 and Microsoft 365 come with a full list of tools that will make you and your colleagues more productive! Because you’ve been using Office applications for many years, it’s easy to stick to the same old habits. For example, you’ve probably memorized all kinds […]
LARS Launched as New Lab Animal Management System
Submitted by Renée Lowry Are you SIRIUS? Not anymore! Lab Animal Management & Protocol System (LAMPS) launched its first module, eProtocol, in July 2019. Today, we are excited to welcome its peer module Lab Animal Resource Management System (LARS) into the research community! LARS, the new animal billing, and cage management module, was officially live Friday, May […]
WUSTL Account Accessibility After Graduation
May 13, 2024: This post has been updated with details for the graduating Class of 2024. With graduation right around the corner, you may be wondering what will happen to your WUSTL Box account, email account, Zoom and a couple other resources. Read below for further information. WUSTL Box 90 days after your graduation date, […]
June 1: The New ServiceNow (WashU IT self-service portal) Launch
To help improve customer service, WashU IT is launching a new version of ServiceNow for IT support on June 1, 2020. This ServiceNow will be accessible across computers, tablets, and cell phones, allowing users to request IT services or items, search for IT solutions, and report IT issues. Learn about what will change when the […]
WUSTL Zoom Use Upon Graduation
Recently, inquiries have been made regarding students’ access to their WUSTL Zoom account after graduation. WashU’s contract with Zoom is specifically for current students, faculty, and staff. This means that once a student is no longer active at WashU through graduation, transfer, etc., access to their WUSTL Zoom account will end. Students who are no […]
June 30: Qualtrics is Retiring Classic Reports
What does this mean for you? Any Classic Reports not downloaded by June 30th will be deleted from Qualtrics and cannot be recovered Any reports you have already created in Classic Reports must be downloaded to a PDF document and rebuilt in Advanced Reports if you choose. Advanced Reports is now the default Qualtrics reports […]
ServiceNow Project – New Launch Date: June 1, 2020
We are pleased to announce the new ServiceNow platform will launch on June 1, 2020. If the university were to resume normal operations at that time, we have a contingency plan to postpone the launch by two weeks to allow for staff and support teams to return to the office. We have two upcoming Q&A […]
Zoom Meeting Security
Please visit our Zoom Meeting Best Practices guide to ensure the privacy and security of your Zoom meetings. Using meeting passwords, keeping Zoom meeting links private (do not post them to a public website or social media), setting screen sharing to ‘Host-Only’, and more are covered in the Best Practices guide.
March 19: WUSM Tips for Relocating Desktop Computers
Please note this is an update to the communication provided on 03/18/2020. During this time we are not able to offer assistance carrying desktop computers to vehicles. Please only contact the help desk if you require assistance over the phone to disconnect your computer. Departments may have instructed many of you to relocate your university […]