Washington University Information Technology updated the ServiceNow self-service portal on Saturday, December 11, 9 p.m. – 11 p.m. Please note that this update does not apply to the legacy ServiceNow (wusm.service-now.com). The update brings more functionality to the portal landing page for users to conveniently navigate to their desired content. Requests for services and equipment, reported […]
Category: News & Events
Introducing the IT Organizational Change Management (OCM) Team
The Portfolio and Project Management Office (PPMO) at Washington University in St. Louis is improving customer support. The Performance Support and Communications team has reorganized and rebranded as the IT Organizational Change Management Team (OCM). The Team’s mission is to support the people side of change within the organization. As a part of this initiative, […]
Minton Appointed Vice Chancellor for Technology, Chief Information Officer
Jessie Minton, vice provost and chief information officer at the University of Oregon, has been appointed vice chancellor for technology and chief information officer at Washington University, effective April 15, according to Shantay Bolton, executive vice chancellor for administration.
December 4: DocuSign New Feature Release and Bulk Send V.1.0 Retirement
Washington University Information Technology, in coordination with the DocuSign vendor, will perform routine maintenance, providing feature enhancements and bug fixes, on December 2. There is no outage associated with this maintenance. Detailed information about the maintenance can be found at the links below: Administrative Release notes eSignature Release notes December Core 2021 Feature notes Bulk […]
November 2021: Qualtrics New Features Release
Qualtrics has released new features through the month of November 2021. The new features are available and detailed in the Weekly Product Release Notes, posted weekly by the vendor. Please visit the Qualtrics How To page for more information on Qualtrics Did you miss last month’s Product Update notice? Access the Qualtrics Community Product Updates page to review feature enhancements […]
Learning with DocuSign: Voiding Envelopes
Voiding Envelopes in DocuSign DocuSign is helping Washington University transform its digital environment and eSignature space. We use DocuSign to streamline our processes, streamline our workflows, and connect across campuses. DocuSign eSignatures are not always completed, so we may need to void (cancel) an envelope and send a new one. By voiding an envelope, the […]
November 4: DocuSign New Feature Release and Bulk Send V.1.0 Retirement
Washington University Information Technology, in coordination with the DocuSign vendor, will perform routine maintenance, providing feature enhancements and bug fixes, on November 4. There is no service impact associated with this maintenance. Detailed information about the maintenance can be found at the links below: Administrative Release notes eSignature Release notes November Core 2021 Feature notes Bulk […]
November 7: Planned Network Maintenance in the South 40
Washington University Information Technology will upgrade the network servicing the South 40 on November 7. This will cause the Network, Phone, WashU WiFi, and remote access to devices located on the South 40 to be unavailable on November 7, for approximately 10-15 minutes per building, between Midnight and 5:00am. Have questions? Email us, referencing CHG0038289.
November 4: Jira Maintenance
Washington University Information Technology and Atlassian, the Jira vendor, will perform maintenance on Jira on November 4, applying new features and security patches. This will cause Jira to be unavailable on November 4, between 5:00pm and 9:00pm. Have questions? Email or call us, referencing CHG0038305.For urgent issues, please call us at (314) 933-3333. We appreciate your patience as we enhance our services.Visit our Status Page for the current status and planned maintenance of WashU […]
Saving Your Files for Future Use
If you’re saving files to your computer or using your email inbox as a file archive, we encourage you to leverage the storage solutions offered at WashU. We have solutions, such as Box, OneDrive, Teams, and network files shares. To learn more about our file storage solutions, visit the WashU IT File Shares & Storage […]